Brother MFC-9970CDW - Paper Is Jammed in Paper Tray 1 or Tray 2

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Paper is jammed in paper
tray 1 or tray 2 B
If the LCD shows Jam Tray 1 or
Jam Tray 2, follow these steps:
a Pull the paper tray completely out of the
machine.
For Jam Tray 1:
For Jam Tray 2:
WARNING
DO NOT touch the shaded parts shown in
the illustration. These rollers may be
rotating at high speed.
b Use both hands to slowly pull out the
jammed paper.