Brother MFC-9970CDW Basic User's Guide

136
If you are having difficulty with your machine B
If you think there is a problem with your machine, check the chart below and follow the
troubleshooting tips.
Most problems can be easily resolved by yourself. If you need additional help, the Brother
Solutions Center offers the latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com/
.
If you think there is a problem with the way your faxes look, make a copy first. If the copy looks
good, the problem may not be your machine. Check the chart below and follow the troubleshooting
tips.
Printing or printing received faxes
Difficulties Suggestions
 Condensed print
 Horizontal streaks
 Top and bottom sentences are
cut off
 Missing lines
Usually this is caused by a poor telephone connection. If your copy looks good,
you probably had a bad connection, with static or interference on the telephone
line. Ask the other party to send the fax again.
Poor print quality See Improving the print quality on page 146.
Vertical black lines when receiving The corona wires for printing may be dirty. Clean the corona wires on the drum
unit. (See Cleaning the corona wires on page 101.)
The sender’s scanner may be dirty. Ask the sender to make a copy to see if the
problem is with the sending machine. Try receiving from another fax machine.
If the problem continues, call your dealer for service.
Received faxes appear as split or
blank pages.
If the received faxes are divided and printed on two pages or if you get an extra
blank page, your paper size setting may not be correct for the paper you are using.
(See Paper Size and Type on page 18.)
Turn on Auto Reduction. (See Printing a reduced incoming fax in Chapter 4 of the
Advanced User's Guide.)
Telephone line or connections
Difficulties Suggestions
Dialling does not work. Check for a dial tone.
(Not available in New Zealand) Change Tone/Pulse setting. (See the Quick
Setup Guide.)
Check all line cord connections.
Check that the machine is plugged in and switched on.
If an external phone is connected to the machine, send a manual fax by pressing
Hook or by lifting the handset of the external telephone and dialling the number.
Wait to hear the fax receiving tones before pressing Mono Start or Colour Start.
The machine does not answer
when called.
Make sure the machine is in the correct receive mode for your setup. (See
Receive Mode settings on page 34.) Check for a dial tone. If possible, call your
machine to hear it answer. If there is still no answer, check the telephone line cord
connection. If you do not hear ringing when you call your machine, ask your
telephone company to check the line.

Brother MFC-9970CDW Specifications

General

Weight (imperial)	62.8 lbs
Dimensions (WxDxH)	490 x 526 x 531 mm
All-in-one functions	Copy, Fax, Print, Scan
Color all-in-one functions	copy, fax, print, scan
Compatible operating systems	Windows, Mac OS
Dimensions (W x D x H) (imperial)	19.3 x 20.7 x 20.9 \
Print technology	Laser
Maximum resolution	2400 x 600 DPI
Economical printing	Yes
Print speed (black, normal quality, A4/US Letter)	30 ppm
Digital sender	No
Printing colors	Black, Blue, Red, Yellow
Maximum duty cycle	60000 pages per month
Optional functions	Fax
Number of print cartridges	4
Page description languages	BR-Script 3, PCL 6
Copier resize	25 - 400 %
Maximum copy resolution	- DPI
N-in-1 copy function (N=)	2, 4
Copy speed (black, normal quality, A4)	30 cpm
Scan to	E-mail, E-mail Server, File, FTP, Image, OCR, USB
Input color depth	48 bit
Image formats supported	BMP, JPG, TIF
Maximum scan resolution	19200 x 19200 DPI
Optical scanning resolution	1200 x 2400 DPI
Total input capacity	300 sheets
Total output capacity	150 sheets
Maximum print size	216 x 356 mm
Paper tray media types	Bond paper, Envelopes, Labels, Plain paper, Recycled paper
ISO A-series sizes (A0...A9)	A4, A5, A6
Maximum ISO A-series paper size	A4
Display	LCD
Control type	Touch
Display diagonal	5 \
Market positioning	Business
Direct printing	-
Standard interfaces	Ethernet, USB 2.0, Wireless LAN
USB 2.0 ports quantity	1
Authentication method	WEP 64/128-b, WPA-PSK (TKIP/AES), WPA2-PSK (AES), 802.1x (LEAP, EAP-FAST, PEAP, EAP-TLS, EAP-TTLS)
Supported network protocols (IPv4)	ARP, RARP, BOOTP, DHCP, APIPA, WINS/NetBIOS, DNS, mDNS, LLMNR, LPR/LPD, IPP/IPPS, FTP, CIFS, TELNET, SNMPv1/v2c/v3, HTTP/HTTPS, TFTP, SMTP, ICMP, LLTD, SNTP, APOP, POP, SMTP-AUTH, SSL/TLS (IPPS, HTTPS, SMTP, POP), 802.1x
Supported network protocols (IPv6)	NDP, RA, DNS, mDNS, LLMNR, LPR/LPD, IPP/IPPS, FTP, CIFS, TELNET Server, SNMPv1/v2c/v3, HTTP/HTTPS, TFTP, SMTP, ICMPv6, SNTP, LLTD, APOP, POP, SMTP-AUTH, SSL/TLS (IPPS, HTTPS, SMTP, POP), 802.1x
Maximum internal memory	512 MB
Sound pressure level (copying)	57 dB
AC input voltage	110 - 120 V
AC input frequency	50 - 60 Hz
Power consumption (standby)	1.8 W
Power consumption (average operating)	615 W
Package weight	34019 g
Operating temperature (T-T)	50 - 90.5 °F
Operating relative humidity (H-H)	20 - 80 %
Sustainability certificates	ENERGY STAR