Brother MFC-J2340DW User Manual

Home > Troubleshooting
Troubleshooting
If you think there is a problem with your machine, first check each of the items below, then try to identify the
problem, and follow our troubleshooting tips.
You can correct most problems yourself. If you need additional help, visit support.brother.com for the latest FAQs
and troubleshooting tips:
1. Visit support.brother.com.
2. Click FAQs & Troubleshooting and search for your model name.
First, check the following:
• The machine's power cord is connected correctly and the machine's power is on.
• All of the machine's protective parts have been removed.
• The ink cartridges are installed correctly.
• The Scanner Cover and the Jam Clear Cover are fully closed.
• Paper is inserted correctly in the paper tray.
• The interface cables are securely connected to the machine and the computer, or the wireless connection is
set up on both the machine and your computer.
• (For network models) The access point (for wireless), router, or hub is turned on and its link indicator is
blinking.
• The machine's LCD is displaying messages.
If you did not solve the problem with the checks, identify the problem and then see Related Information.
Related Information
• Error and Maintenance Messages
• Document Jams
• Printer Jam or Paper Jam
• If You Are Having Difficulty with Your Machine
• Check the Machine Information
• Reset Your Machine
Related Topics:
• Paper Handling and Printing Problems
• Telephone and Fax Problems
• Other Problems
• Network Problems
• AirPrint Problems
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Brother MFC-J2340DW Specifications

General

Card reader integrated	No
Duplex printing	Yes
Print technology	Inkjet
Maximum resolution	1200 x 4800 DPI
Duplex printing mode	Auto
Print speed (ISO/IEC 24734) mono	28 ipm
Time to first page (black, normal)	4.4 s
Time to first page (color, normal)	4.6 s
Print speed (black, normal quality, A4/US Letter)	- ppm
Wi-Fi standards	802.11b, 802.11g, Wi-Fi 4 (802.11n)
Security algorithms	64-bit WEP, 128-bit WEP, WPA-PSK, WPA2-PSK, WPA3-SAE
Mobile printing technologies	Apple AirPrint, Brother iPrint & Scan, Google Cloud Print, Mopria Print Service
Printing colors	Black, Cyan, Magenta, Yellow
Duplex functions	Print
Maximum duty cycle	- pages per month
Number of print cartridges	4
Safety	APOP*, SMTP-AUTH, SSL/TLS (IPPS, HTTPS, FTPS, SMTP, POP3*, IMAP4*), SNMP v3 802.1x (EAP-MD5, EAP-FAST, PEAP, EAP-TLS, EAP-TTLS)
Noise level	51.5 dB
Copier resize	25 - 400 %
Maximum number of copies	999 copies
Scan to	E-mail, E-mail Server, FTP, File, Image, OCR, USB
Scanner type	Flatbed & ADF scanner
Maximum scan resolution	19200 x 19200 DPI
Optical scanning resolution	1200 x 2400 DPI
Paper input type	Paper tray
Total input capacity	301 sheets
Total output capacity	100 sheets
Total number of input trays	2
Multi-Purpose tray input capacity	1 sheets
Auto document feeder (ADF) input capacity	50 sheets
Display	TFT
Control type	Touch
Product color	Black
Display diagonal	2.7 \
Market positioning	Home & office
Cables included	Phone
Included cartridge capacity (CMY)	4 pages
Included cartridge capacity (black)	1 pages
Faxing	Color faxing
Fax memory	150 pages
Fax forwarding to	E-mail, Fax, PC
Fax transmission speed	14.4 sec/page
Fax speed dialing (max numbers)	150
AC input voltage	220 - 240 V
AC input frequency	50/60 Hz
Power consumption (off)	0.03 W
Power consumption (ready)	5.5 W
Power consumption (sleep)	0.9 W
Power consumption (printing)	29 W
Power consumption (average operating)	- W
Envelopes sizes	Com-10, DL, Monarch
Photo paper sizes	9x13, 10x15, 13x18 cm
Custom media width	105 - 215.9 mm
Custom media length	148 - 355.6 mm
Paper tray media types	Coated paper, Executive, Glossy paper, Letterhead, Plain paper, Recycled paper
ISO A-series sizes (A0...A9)	A3, A4, A5, A6
ISO B-series sizes (B0...B9)	B6
ISO C-series sizes (C0...C9)	C5
Borderless printing media sizes	Index card
Maximum ISO A-series paper size	A3
Multi-Purpose Tray media weight	64 - 220 g/m²
Auto Document Feeder (ADF) media weight	64 - 90 g/m²
Mac operating systems supported	Mac OS X 10.14 Mojave, Mac OS X 10.15 Catalina, Mac OS X 10.15.3 Catalina, Mac OS X 11.0 Big Sur, Mac OS X 12.0 Monterey, Mac OS X 13.0 Ventura, Mac OS X 14.0 Sonoma
Server operating systems supported	Windows Server 2008, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2
Windows operating systems supported	Windows 10, Windows 7, Windows 8, Windows 8.1
Quantity per pack	1 pc(s)

Weight and Dimensions

Depth	398 mm
Width	530 mm
Height	305 mm