Brother MFC-J2340DW User Manual

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Problems
Paper Handling and Printing Problems
If, after reading this table, you still need help, see the latest FAQs & Troubleshooting tips at
support.brother.com.
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Printing Difficulties
Difficulties
Suggestions
No printout (Windows)
Check that the correct printer driver has been installed and selected.
Check to see if the machine's display is showing an error message.
See Related Information: Error and Maintenance Messages.
Check that the machine is online:
• Windows 10, Windows Server 2016, and Windows Server 2019
Click
> Windows System > Control Panel. In the Hardware and Sound
group, click View devices and printers. Right-click the Brother XXX-XXXX
Printer (where XXX-XXXX is the name of your model). Click See what’s
printing. If printer driver options appear, select your printer driver. Click
Printer in the menu bar and make sure Use Printer Offline is not selected.
• Windows 8.1
Move your mouse to the lower right corner of your desktop. When the menu
bar appears, click Settings > Control Panel. In the Hardware and Sound
group, click View devices and printers. Right-click the Brother XXX-XXXX
Printer (where XXX-XXXX is the name of your model). Click See what's
printing. If printer driver options appear, select your printer driver. Click
Printer in the menu bar and make sure Use Printer Offline is not selected.
• Windows Server 2012 R2
Click Control Panel on the Start screen. In the Hardware group, click View
devices and printers. Right-click the Brother XXX-XXXX Printer (where
XXX-XXXX is the name of your model). Click See what's printing. If printer
driver options appear, select your printer driver. Click Printer in the menu bar
and make sure Use Printer Offline is not selected.
• Windows Server 2012
Move your mouse to the lower right corner of your desktop. When the menu
bar appears, click Settings > Control Panel. In the Hardware group, click
View devices and printers. Right-click the Brother XXX-XXXX Printer
(where XXX-XXXX is the name of your model). Click See what's printing. If
printer driver options appear, select your printer driver. Click Printer in the
menu bar and make sure Use Printer Offline is not selected.
• Windows 7 and Windows Server 2008 R2
Click
(Start) > Devices and Printers. Right-click Brother XXX-XXXX
Printer (where XXX-XXXX is the name of your model) and click See what's
printing. If printer driver options appear, select your printer driver. Click
Printer in the menu bar. Make sure Use Printer Offline is not selected.
• Windows Server 2008
Click
(Start) > Control Panel > Hardware and Sound > Printers. Right-
click Brother XXX-XXXX Printer (where XXX-XXXX is the name of your
model). Make sure Use Printer Online is not listed. If it is listed, click this
option to set the driver Online.
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Brother MFC-J2340DW Specifications

General

Card reader integrated	No
Duplex printing	Yes
Print technology	Inkjet
Maximum resolution	1200 x 4800 DPI
Duplex printing mode	Auto
Print speed (ISO/IEC 24734) mono	28 ipm
Time to first page (black, normal)	4.4 s
Time to first page (color, normal)	4.6 s
Print speed (black, normal quality, A4/US Letter)	- ppm
Wi-Fi standards	802.11b, 802.11g, Wi-Fi 4 (802.11n)
Security algorithms	64-bit WEP, 128-bit WEP, WPA-PSK, WPA2-PSK, WPA3-SAE
Mobile printing technologies	Apple AirPrint, Brother iPrint & Scan, Google Cloud Print, Mopria Print Service
Printing colors	Black, Cyan, Magenta, Yellow
Duplex functions	Print
Maximum duty cycle	- pages per month
Number of print cartridges	4
Safety	APOP*, SMTP-AUTH, SSL/TLS (IPPS, HTTPS, FTPS, SMTP, POP3*, IMAP4*), SNMP v3 802.1x (EAP-MD5, EAP-FAST, PEAP, EAP-TLS, EAP-TTLS)
Noise level	51.5 dB
Copier resize	25 - 400 %
Maximum number of copies	999 copies
Scan to	E-mail, E-mail Server, FTP, File, Image, OCR, USB
Scanner type	Flatbed & ADF scanner
Maximum scan resolution	19200 x 19200 DPI
Optical scanning resolution	1200 x 2400 DPI
Paper input type	Paper tray
Total input capacity	301 sheets
Total output capacity	100 sheets
Total number of input trays	2
Multi-Purpose tray input capacity	1 sheets
Auto document feeder (ADF) input capacity	50 sheets
Display	TFT
Control type	Touch
Product color	Black
Display diagonal	2.7 \
Market positioning	Home & office
Cables included	Phone
Included cartridge capacity (CMY)	4 pages
Included cartridge capacity (black)	1 pages
Faxing	Color faxing
Fax memory	150 pages
Fax forwarding to	E-mail, Fax, PC
Fax transmission speed	14.4 sec/page
Fax speed dialing (max numbers)	150
AC input voltage	220 - 240 V
AC input frequency	50/60 Hz
Power consumption (off)	0.03 W
Power consumption (ready)	5.5 W
Power consumption (sleep)	0.9 W
Power consumption (printing)	29 W
Power consumption (average operating)	- W
Envelopes sizes	Com-10, DL, Monarch
Photo paper sizes	9x13, 10x15, 13x18 cm
Custom media width	105 - 215.9 mm
Custom media length	148 - 355.6 mm
Paper tray media types	Coated paper, Executive, Glossy paper, Letterhead, Plain paper, Recycled paper
ISO A-series sizes (A0...A9)	A3, A4, A5, A6
ISO B-series sizes (B0...B9)	B6
ISO C-series sizes (C0...C9)	C5
Borderless printing media sizes	Index card
Maximum ISO A-series paper size	A3
Multi-Purpose Tray media weight	64 - 220 g/m²
Auto Document Feeder (ADF) media weight	64 - 90 g/m²
Mac operating systems supported	Mac OS X 10.14 Mojave, Mac OS X 10.15 Catalina, Mac OS X 10.15.3 Catalina, Mac OS X 11.0 Big Sur, Mac OS X 12.0 Monterey, Mac OS X 13.0 Ventura, Mac OS X 14.0 Sonoma
Server operating systems supported	Windows Server 2008, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2
Windows operating systems supported	Windows 10, Windows 7, Windows 8, Windows 8.1
Quantity per pack	1 pc(s)

Weight and Dimensions

Depth	398 mm
Width	530 mm
Height	305 mm