Difficulties Suggestions
There are smudges or stains at
the top centre of the printed page.
Make sure the paper is not too thick or curled.
See Related Information: Acceptable Print Media.
Printing appears dirty or ink
seems to run.
Make sure you are using the recommended types of paper. Do not handle the
paper until the ink is dry.
See Related Information: Acceptable Print Media.
Make sure the printing surface is face down in the paper tray.
If you are using photo paper, make sure the glossy side of the photo paper is
face down in the tray and you have set the correct paper type. If you are printing
a photo from your computer, set the Media Type in the printer driver or in the
application you use to print.
Ink is smudged or wet when using
glossy photo paper.
Be sure to check the front and back of the paper. Place the glossy surface
(printing surface) face down.
See Related Information: Change the Paper Size and Paper Type.
If you use glossy photo paper, make sure the paper type setting is correct.
Stains appear on the reverse side
or at the bottom of the page.
Make sure the printer platen is not dirty with ink.
See Related Information: Clean the Machine's Printer Platen.
Make sure you are using the paper support flap.
See Related Information: Load Paper.
Make sure the paper feed rollers are not dirty with ink.
See Related Information: Clean the Paper Feed Rollers.
The printouts are wrinkled. (Windows)
In the printer driver, select the Advanced tab, click Other Print Options, and
then click Advanced Colour Settings. Clear the Bi-Directional Printing check
box.
Smudge or stain on the reverse
side of the page when using the
automatic 2-sided printing feature.
(Windows)
Change the Reduce Smudge option in your printer driver properties or
preferences.
See Related Information: Prevent Smudged Printouts and Paper Jams
(Windows).
Paper Handling Difficulties
Difficulties
Suggestions
The machine does not feed paper. Make sure the paper tray is pushed in all the way until it locks into place.
Make sure the Jam Clear Cover at the back of the machine is closed.
If the machine's LCD displays a Paper Jam message and you still have a
problem, see Related Information: Error and Maintenance Messages.
If the paper tray is empty, load a new stack of paper into the paper tray.
If there is paper in the paper tray, make sure it is straight. If the paper is curled,
straighten it. Sometimes it is helpful to remove the paper, turn the stack over and
put it back in the paper tray.
Reduce the amount of paper in the paper tray, and then try again.
Clean the paper pick-up rollers.
See Related Information: Clean the Paper Pick-up Rollers.
Make sure that the paper is within specifications for the machine.
See Related Information: Paper Orientation and Capacity of the Paper Trays.
Photo paper does not feed
correctly.
When you print on photo paper, load one extra sheet of the same photo paper in
the paper tray.
Machine feeds multiple pages. • Make sure the paper is loaded correctly in the paper tray.
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