Troubleshooting
151
B
Printing received faxes
Difficulty Suggestions
Condensed print
Horizontal streaks
Top and bottom sentences are
cut off
Missing lines
Usually this is caused by a poor telephone connection. Make a copy; if your copy
looks good, you probably had a bad connection, with static or interference on the
telephone line. Ask the other party to send the fax again.
Vertical black lines when receiving The corona wires for printing may be dirty. Clean the corona wires on the drum
unit (see Cleaning the corona wires on page 114).
The sender’s scanner may be dirty. Ask the sender to make a copy to see if the
problem is with the sending machine. Try receiving from another fax machine.
Received faxes appear as split or
blank pages.
Left and right margins are cut off or a single page is printed on two pages
(see Paper Size on page 30).
Turn on Auto Reduction (see Advanced User's Guide).
Telephone line or connections
Difficulty Suggestions
Dialling does not work. (No dial
tone)
Check all line cord connections. Make sure the telephone line cord is plugged
directly into the telephone wall socket and the LINE socket of the machine.
(Not available in New Zealand) Change Tone/Pulse setting (see Advanced
User's Guide).
If an external phone is connected to the machine, send a manual fax by lifting the
handset of the external telephone and dialling the number using the external
telephone. Wait to hear the fax receiving tones before pressing Fax Start.
If there is no dial tone, connect a known working telephone and telephone line
cord directly into your master telephone wall socket. Then lift the external
telephone’s handset and listen for a dial tone. If there is still no dial tone, ask your
telephone company to check the line and wall socket.
The machine does not answer
when called.
Make sure the machine is in the correct receive mode for your setup (see Receive
Mode settings on page 46).
Check for a dial tone. If possible, call your machine to hear it answer. If there is
still no answer, check the telephone line cord connection. If you do not hear ringing
when you call your machine, ask your telephone company to check the line.
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