Appendix
20
If you need additional help, visit support.brother.com.
Problem Solution
The label printer does not print.
• Check that the Ribbon/Tape Cassette is inserted correctly.
• If the Ribbon/Tape Cassette is empty, replace it.
• Check that the Cassette Cover is securely closed.
• Check that the charge is not low.
• Check that the label printer is on.
• Check that the mobile device is not in sleep mode.
• Check that the mobile device’s Bluetooth setting is on.
• Check that the label printer is connected to your mobile device via Bluetooth.
• Check that the label printer is selected in the P-touch app.
• Check that the label printer is not paired with another device.
• Make sure the label printer and your mobile device are close enough to
communicate.
• Make sure no devices that emit radio waves (for example, a microwave oven) are
located nearby.
• Check that the correct printer driver is installed when printing from a computer.
• Connect the label printer to your computer with the included USB cable when
printing from a computer.
• Check the ribbon/label is not blank.
• The ribbon/tape does not feed
correctly.
• The ribbon/tape gets stuck
inside the label printer.
• If the tape is bent, cut off the bent section.
• If the ribbon/tape is jammed, remove the ribbon/tape cassette, pull out the jammed
tape, and then cut it.
• Check that the end of the tape out of the Tape Guide.
• Confirm that the ribbon/tape is pointed at the Tape Exit Slot.
• Remove the ribbon/tape cassette and insert it again.
A tape jam error cannot be
cleared despite following the
troubleshooting steps.
Contact Brother customer service.
A horizontal gap runs through
the middle of the printed label.
Streaks or poor quality printed labels generally indicate that the Print Head is dirty.
See Maintenance: Clean the Print Head.
An error occurred when using a
mobile app.
Go to your mobile app’s settings menu > Support page > FAQs &
Troubleshooting.
I want to cancel the current
printing job.
Make sure that the label printer is on, and then lightly press the Power button.
The ink ribbon is separated
from the ink roller.
If the ink ribbon is broken, replace the ribbon/tape cassette.
If not, leave the tape uncut and remove the ribbon/tape cassette, then wind the
loose ink ribbon back onto the spool.
To Next Page
Loading...
