General information
62
you will need the FRA number
before returning the product. This
does not aect your statutory rights.
Outside of the 12 month
guarantee period
If your product needs repair after
the guarantee period has ended,
the repair must meet the approval
requirements for connection to the
phone network.
We recommend that you contact
BT’s recommended repair agent
Discount Communications on
0800 980 8999 or a local
qualied repairer.
Returning your phone
If the Helpline is unable to remedy
your problem they will issue a Fault
Reference Authorisation number
and ask you to return the product
to your original place of purchase.
Where possible, pack the product
in its original packaging. Please
remember to include all parts,
including the line cords, power
supply units and the original
batteries.
Guarantee conditions
• The guarantee shall only apply to
defects that occur within the 12
month guarantee period.
• Proof of purchase is provided.
• The equipment is returned to BT or
its agent as instructed.
• This guarantee doesn’t cover
any faults or defects caused by
accidents, misuse, fair wear and
tear, neglect, tampering with the
equipment, or any attempt at
adjustment or repair other than
through approved agents.
• This guarantee does not aect
your statutory rights.
Within the 12 month
guarantee period
Prior to returning your product,
please read the Help section
beginning on page 56 or contact
the Essential Phone Helpline on
0800 145 6789. Additional
answers to frequently asked
questions are available from
bt.com/producthelp
In the unlikely event of a defect
occurring, the helpdesk will issue
a Fault Reference Authorisation
(FRA) number and instructions for
replacement or repair. Please note
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