BT Essential Phone Single - Help and Troubleshooting; Call and Ringing Issues

56
Help
If you’ve checked the above and still
cannot make or receive calls or your
phone doesn’t ring, please try the
following tests in order:
• If the line cord isn’t connected to
the telephone master socket (usually
the one nearest to the front door),
test it in the master socket without
any adapters, lters, splitters or
extension cables. If the problem
clears there may be a problem with
your internal wiring between the
telephone sockets it may be that
the adapter, lter, splitter or the
extension cable the phone was
connected to is faulty.
• Try connecting another known
working telephone to the telephone
line socket. If you cannot make
or receive calls on another known
working telephone either, please
contact your service provider for the
line to be checked.
• Try testing your telephone on a
telephone line in a dierent property
(e.g a neighbour’s or a friend’s line).
This will also help verify whether the
phone or line is at fault.
Cannot make calls or receive calls
or phone doesn’t ring
This may be due to several factors.
Please try the following tests in
order.
• First, ensure that you’re using the
line cord that was supplied with the
phone. Your existing line cord may
not be suitable.
• Check that both ends of
the supplied line cord are
connected securely.
• Check that the power is on and
that you have the power adaptor
correctly plugged into a known
working mains socket and also to
the telephone base unit.
• Ensure that the batteries
are charged.
• Conrm that the ringer isn’t
switched o on either the handset
or the base. See pages 21 and 47.
• Check if call divert is activated on
the line.
• Check your BT Call Blocking
settings. See Page 23.
• Make sure that the handset is
registered to the base. See page 50.
• Disconnect the batteries, line
cord and mains power, wait for
10 minutes, then reconnect and
try again.