BT Essential Phone Single - Audio Quality and Range Problems

Help
57
If you need some help, call us on 0800 145 6789 or go to bt.com/producthelp
This will help verify whether the
phone or line is at fault.
Phone doesn’t seem to get a
very good range
Conditions such as the construction
of the building in which the base/
handset is placed including the wall
material and thickness of walls can
aect the range. Please ensure that:
• your main base is not placed close
to any electrical or metal appliances.
• the distance between the base
and handset is obscured by as few
walls as possible.
• try placing your base in another
location of the property
Handset continually displays
‘Searching’ on the screen
If the handset displays ‘Searching’
on the screen, this indicates that
the handset has lost its link with the
base. Please try the following tests
in order:
• Conrm that the power lead has
not been inadvertently disconnected
from the base.
• Ensure that the handset batteries
are correctly installed and are fully
charged.
• Ensure that the handset and base
are within range of each other.
• Disconnect the batteries and
Interference, noise or poor
speech quality
This may be due to several factors.
Please try the following tests in
order:
• Ensure that your main base is
not placed close to any electrical or
metal appliances.
• If you have a broadband service,
on most broadband lines, an adsl
lter is required. Please try the
phone with adsl lters installed in all
the sockets that are in use. Please
go to bt.custhelp.com/app/answers
for instructions on installing adsl
lters, or call 0800 111 4567.
• If your phone is already atached
to the lter, it may be that the lter
is faulty. Please try another lter
• If the line cord is not connected
to the telephone master socket
(usually the one nearest to the
front door), test it in the master
socket without any adapters, lters,
splitters or extension cables. If
the problem clears there may be a
problem with your internal wiring
between the telephone sockets
it may be that the adapter, lter,
splitter or the extension cable the
phone was connected to is faulty.
• Try testing your telephone on a
telephone line in a dierent property
(e.g a neighbour’s or a friend’s line).