BT Essential Phone Single - Answer Machine Troubleshooting

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If you’ve checked the above and still
your answering machine doesn’t
record messages, please try the
following tests in order:
• If the line cord isn’t connected to
the telephone master socket (usually
the one nearest to the front door),
test it in the master socket without
any adapters, lters, splitters or
extension cables. If the problem
clears there may be a problem with
your internal wiring between the
telephone sockets it may be that
the adapter, lter, splitter or the
extension cable the phone was
connected to is faulty.
• Try connecting another known
working answering machine
telephone to the telephone line
socket. If your answer machine
doesn’t record messages on your
other known working answering
machine telephone either, please
contact your service provider for the
line to be checked.
• Try testing your telephone on a
telephone line in a dierent property
(e.g a neighbour’s or a friend’s line).
This will also help verify whether the
phone or line is at fault.
mains power, wait for 10 minutes,
then reconnect and try again.
Answering machine doesn’t record
messages
• Check that the power is on and
that you have the power adaptor
correctly plugged into a known
working mains socket and also to
the telephone base unit.
• Check that you have the
answering machine turned on to
receive messages.
• If you have BT 1571 or a
voicemail service from your network
provider, please make sure that
answer delay on your answer
machine is set to answer before the
voicemail service.
• Disconnect the batteries,
line cord and mains power, wait
for 10 minutes, then reconnect and
try again.