CAB XC Series - Page 24

24 24
7 Fault Correction
Error message Cause Remedy
No Link
No network link Check network cable and connector.
Please contact your network administrator.
For operation without network connection set
parameter "Network error" to Off
 Conguration Manual.
No record found
Refers to the optional memory card;
database access error
Check programming and card contents.
No SMTP server
The printer is congured for SMTP, but
there is no SMTP server, or the SMTP
server is not currently available.
Switch off SMTP in the conguration.
Caution! Then a warning cannot be sent by
e-mail (EAlert).
Please contact your network administrator.
No Timeserver
Timeserver is selected in the congu-
ration, but there is no Timeserver,
or the Timeserver is not currently
available.
Switch off Timeserver in the conguration.
Please contact your network administrator.
Out of paper
Out of label roll Load labels.
Error in the paper feed Check paper feed.
Out of ribbon
Out of transfer ribbon Insert new transfer ribbon.
Transfer ribbon melted during printing
Cancel current print job.
Change the heat level via software.
Clean the printhead  6.3 on page 21
Load transfer ribbon
Restart print job.
The printer is loaded with thermal
labels, but the software is set to
transfer printing
Cancel current print job.
Set software to direct thermal printing.
Restart print job
Protocol error
Printer has received an unknown or
invalid command from the computer.
Press the pause key to skip the command or
press the cancel key to cancel the print job.
Read error
Read error when reading from the
memory card
Check data of the card.
Backup data, reformat card.
Remove ribbon
Transfer ribbon is loaded although the
printer is set to direct thermal printing
for direct thermal printing remove ribbon
for thermal transfer printing set the printer in
the conguration or in the software to transfer
printing
Structural err.
Error in the le list of the memory card,
data access is uncertain.
Format memory card.
Unknown card
Card not formatted,
Type of card not supported
Format card, use different type of card.
USB error
Device stalled
A USB device has been detected, but it
is not working.
Do not use the USB device.
USB error
Too much current
The USB device consumes too much
current.
Do not use the USB device.
USB error
Unknown device
Failure to detect USB device Do not use the USB device.
Voltage error
Hardware error Switch the printer off and then on.
If error recurs call service.
It is shown which voltage has failed. Please note.
Write error
Hardware error Repeat the write process, reformat card.
Write protected
PC card write protection is activated. Deactivate the write protection.
Wrong revision
Error when updating the rmware.
Firmware not compatible with the
hardware version
Load the compatible rmware.
Table 7 Error Messages and Fault Correction