Error message attach‐
ed to the red cross
Possible cause(s) Actions
List certificates: Chain
status not trusted
At least one root or intermedi-
ate certificate is missing or in
error (in the system configura-
tion).
Create all the necessary (root and in-
termediate) certificate(s) in Océ Ex-
press WebTools. Go to the 'Security' -
'Trusted certificates' page to create
them.
If the intermediate or root certificates
cannot be easily retrieved, you can :
1. Identify all of them with the vali-
dation tool report:
They are identified with lines :
- Certificate [0,1]: XXXXXXXXX
- Type : [Intermediate] or [ROOT]
- Certificate [0,2]: XXXXXXXXX
- Type : [Intermediate] or [ROOT]
- …
2. Check whether you find those cer-
tificates XXXXXXXXX in your
browser, then export each certifi-
cate in your browser
3. Configure in Océ Express WebT-
ools the trusted certificates you
just exported (see section 'Config-
ure the smart card settings' in top-
ic 'Configure the Smart card au-
thentication').
Revocation status :
Server is off line
The revocation server is re-
quired but cannot be reached.
- Check that the URL of the revocation
server is present on the smart card or
declared in Express WebTools.
- Deactivate the check for certificate
revocation (not recommended if a cer-
tificate revocation is required).
Invalid PIN Invalid PIN Type in the correct PIN.
Troubleshooting of authentication by smart card
Chapter 6 - Security on Océ ColorWave 500 and Océ ColorWave 700
333
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