Error message attach‐
ed to the red cross
Possible cause(s) Actions
Domain not correctly
configured
No domain defined Define at least one domain in Océ
Express WebTools. Go to the 'Se-
curity' - 'Domains' page)
Error in DNS lookup:
DNS name does not
exist
The domain entered is not correct. Check the syntax of the domain
name.
Correct the domain name in Océ
Express WebTools ('Security' -
'Domains' - 'Fully Qualified Do-
main Name')
The server is not op-
erational
The LDAP server is not recog-
nized.
Check the LDAP server in the
DNS.
If needed, declare the LDAP serv-
er. Enter the LDAP server and
LDAP port explicitly in Océ Ex-
press WebTools (in 'Security' -
'Domains' - ' Advanced').
The user name or pass-
word is incorrect
The combination of user name
and password is not correct.
The suffix for the User Principal
Name (UPN) is not correct.
Check the user name and pass-
word.
Check the Fully Qualified Domain
Name (FQDN).
Authenticating user:
xxx
A local error has occur-
red.
Additional test: Authenticate on
the user panel. If the authentica-
tion fails and a 'Invalid creden-
tials' message is displayed then:
The date and/or time set in the
system is not correct.
In Océ Express WebTools correct
the 'Current date and time' in
'Preferences' - 'System defaults' -
Regional settings'.
Detect search base:
Failed to bind to
rootDSE: The user
name or password is
incorrect.
The authenticated user has no ac-
cess to the LDAP lookup account.
In Océ Express WebTools check
the LDAP lookup account in 'Se-
curity' - 'Domains' - ' Advanced'.
Directory lookup:
User object cannot be
found
The LDAP search filter is not cor-
rect.
In Océ Express WebTools check
the LDAP search filter in 'Security'
- 'Domains' - ' Advanced'.
Directory lookup:
Failed to bind: An inva-
lid dn syntax has been
specified.
The LDAP search base is not cor-
rect.
In Océ Express WebTools check
the LDAP search base in 'Security'
- 'Domains' - ' Advanced'.
Troubleshooting
338
Chapter 6 - Security on Océ ColorWave 500 and Océ ColorWave 700
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