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Luis WilsonSep 12, 2025
What to do if Canon Security Camera viewer gets disconnected?
- CCynthia KentSep 12, 2025
If the viewer gets disconnected, check the network and PC for any issues. Try rebooting the PC and connecting again.
What to do if Canon Security Camera viewer gets disconnected?
If the viewer gets disconnected, check the network and PC for any issues. Try rebooting the PC and connecting again.
Why is video not displayed on my Canon Security Camera?
Video might not be displayed because: * You may need to adjust the video settings to improve quality. Change settings for Video Size, Quality and Frame Rate. * The camera has a limit of 30 simultaneous viewers. If this limit is exceeded, video will not be displayed and a message will appear.
How to fix a Canon Security Camera that does not start?
If your camera isn't starting, try the following: * If you're using a PoE hub, make sure the LAN cable is properly connected. * If you're using an AC adapter (sold separately), ensure it's correctly connected. * Try turning the camera off and then on again.
Why is the top page of my Canon Security Camera not displayed?
The top page of the camera might not be displayed due to several reasons: * Check if the LAN cable is correctly connected. * Verify if the network to which the camera is connected is correctly set up, especially the IP address, subnet mask, and default gateway address. * If the IP address was changed, reboot the camera for the new address to take effect. * Ensure the correct URI (camera IP address) is entered in your web browser. * Check if the connection is from a computer blocked in [Access Control] on the Setting page. * Verify the authentication method, [User Name], [Password], combination of certificates, and network rules for connection in [802.1X] on the Setting page with the system administrator.
What to do if I forgot my Canon Security Camera password?
You can initialize all camera settings (excluding date and time) using the reset switch. The default administrator password for initialization is “camera”. Keep in mind that network settings like the IP address and subnet mask will be reset and must be configured again.
Why can't files be saved in the setting page or Admin Tools of my Canon VB-H43 Security Camera?
Windows may be prohibiting saving to certain folders. Try specifying [Documents], [Pictures], or other standard folders.
Why can't I use recording-mode stream transmission on my Canon VB-H43 Security Camera?
You cannot use recording-mode stream transmission if [Upload] > [Upload] is set to HTTP or FTP. Set [Upload] to [Upload Disabled].
Why video cannot be recorded on an memory card of my Canon VB-H43?
To record video to an memory card when an event occurs, check the [Video Record Action] settings under [Event] and ensure it's set to [Record to Memory Card], not [Upload]. If recording-mode stream video isn't being saved due to network errors or failed HTTP/FTP uploads, check [Operation Settings] under [Memory Card] and set it to [Save Logs and Videos] instead of [Save Log]. To manually save recordings, you need camera control privileges.
Why can't data be uploaded from my Canon VB-H43 Security Camera?
Check the upload destination in the [Upload] menu and the upload operation upon event in the [Event] menu to ensure both are set correctly. You can test the upload destination from the [Upload] menu. Review logs in [Maintenance] > [View Logs] or on the server to check the operating environment.
How to solve Canon VB-H43 Angle Setting Tool that does not operate?
Check if the LAN cable is correctly connected. Ensure the camera and the PC running the Camera Angle Setting Tool are on the same LAN segment. If you see a message about .NET Framework, install the required version or enable the settings. Also, check if you are using the latest version of the Camera Angle Setting Tool.
Legal disclaimer regarding data loss and warranty.
User responsibility for network security and recommendations.
Lists registered trademarks of Canon and other companies.
Information on open-source modules included in the product.
Lists available user manuals included with the camera.
Explains how to read and understand the manual.
Explains safety symbols used in the guide.
General warnings for safe camera operation.
FCC compliance information for the network camera.
General precautions for using the camera and its components.
Precautions and recommendations for cleaning the camera.
Lists common features of the camera models.
Lists software installed with the camera.
System requirements for operating the software.
Steps to configure Windows Firewall for the VB Initial Setting Tool.
Steps to prepare the camera before initial setup.
Steps to install the necessary software.
Procedures for performing initial camera network settings.
Steps to start the camera angle adjustment software.
How to establish a connection with the camera.
How to create a CSV file for managing camera connections.
How to navigate to different camera functions from the top page.
Requirements for accessing camera settings and tools.
Administrator password, LAN, IPv4, IPv6, DNS, SNMP settings.
Camera date, time zone, and daylight saving settings.
Camera name, initial settings, control, day/night, and position settings.
Configuring video size, quality, and frame rate.
Configuring event operations like video record and volume detection.
Managing user accounts and access privileges.
Managing memory card operations and viewing its status.
Device info, logs, current settings, rebooting, backup/restore.
Top page for launching all Admin Tools.
Tool to hide areas in the camera image with privacy masks.
Tool to create panorama images of the entire captured area.
Tool to set camera presets and home position visually.
Tool to set intelligent functions for event detection.
Viewer for operating condition logs of the camera.
Utility for managing recorded video on memory cards.
Defines user roles and their camera control capabilities.
Prerequisites like Admin Tools Certificate installation.
Overview of Admin Viewer interface elements.
How to change camera angle using pan/tilt sliders or clicking the video.
Function for transmitting only a part of the camera's effective pixel area.
Using Viewer PTZ panel to magnify parts of the camera image.
How to access the camera's memory card.
Common problems and their countermeasures.
Classifies log messages and provides descriptions.
Messages displayed in the viewer's information field.
How to restore factory defaults using the camera's reset switch.
Table of all factory default settings.
General| Type | IP security camera |
|---|---|
| PTZ control | Yes |
| Processor model | Canon DIGIC DV III |
| Placement supported | Indoor |
| Light exposure modes | Aperture priority AE, Auto, Manual, Shutter priority AE |
| Connectivity technology | Wired |
| Form factor | Dome |
| Mounting type | Ceiling |
| Product color | White |
| Total megapixels | 2.1 MP |
| Maximum resolution | 1920 x 1080 pixels |
| Supported video modes | 1080p, 720p |
| Video formats supported | H.264, M-JPEG |
| Supported graphics resolutions | 320 x 240, 960 x 540, 1280 x 960, 1280 x 720 (HD 720), 1920 x 1080 (HD 1080), 640 x 480 (VGA) |
| Pan range | -170 - 170 ° |
| White balance | Auto, Daylight, Fluorescent, Lamp, Manual |
| Tilt angle range | -90 - 10 ° |
| Camera shutter speed | 0.0000625 - 1 s |
| Minimum illumination | 0.001 lx |
| Sensor type | CMOS |
| Optical sensor size | 1/3 \ |
| Digital zoom | 12 x |
| Optical zoom | 20 x |
| Focus adjustment | 1.6 - 3.5 |
| Focal length range | 4.7 - 94 mm |
| Security algorithms | EAP-MD5, EAP-TLS, EAP-TTLS, SSL/TLS |
| Password protection type | User |
| Built-in HDD | No |
| Internal memory | 5 MB |
| Compatible memory cards | SD, SDHC, SDXC |
| Cabling technology | 10/100Base-T(X) |
| Supported network protocols | TCP/IP, UDP, HTTP, FTP, SNMP (MIB2), SMTP (Client), DHCP (Client), DNS (Client), ARP, ICMP, POP3, NTP, SMTP authentication, RTSP, WV-HTTP (Canon proprietary), ONVIF |
| Compliance industry standards | 802.3af PoE |
| Interface | RJ-45 |
| Ethernet LAN (RJ-45) ports | 1 |
| Audio system | 2-way |
| Built-in microphone | - |
| AC input voltage | 24 V |
| Power source type | PoE |
| Power consumption (max) | 9.2 W |
| Operating temperature (T-T) | -10 - 50 °C |
| Operating relative humidity (H-H) | 5 - 85 % |
Weight and Dimensions| Width | 132 mm |
|---|---|
| Height | 155 mm |
| Weight | 1140 g |
