CapsoVision CapsoAccess CDAS3

Questions and Answers

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Sarah GardnerAug 5, 2025
How to enable 'Download Images' in CapsoView® Medical Equipment?
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  Katherine LeblancAug 5, 2025
  If the 'Download Images' option is grayed out in CapsoView®, it means it's not enabled. Here’s what you can do: 1. Check the USB cable connection between the system and your computer. Ensure the system power is ON and the indicator light is lit. 2. Make sure your computer is set up to download capsule data and that the system USB driver is installed. 3. Try turning the system OFF, waiting a few seconds, and then turning it back ON. 4. Disconnect and then reconnect the USB cable. 5. Restart the CapsoView® software. 6. Reboot your computer.
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Teresa DavisAug 12, 2025
What to do if a system data transfer error message appears after selecting 'Download Images' on CapsoVision Medical Equipment?
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  Dennis RogersAug 12, 2025
  If you get a system data transfer error after selecting “Download Images,” try these steps: 1. Turn the system OFF, wait a few seconds, and turn it back ON to reset the USB connection. Then, try downloading again. 2. Try using a capsule that you know works well (one with previously downloaded data). If the error message appears again, the system itself might be malfunctioning. 3. If the known-good capsule docks successfully and the Procedure Information window appears, the original capsule may be damaged.
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flesterAug 19, 2025
What to do if CapsoVision Medical Equipment says no capsule is detected after selecting 'Download Images'?
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  jose08Sep 12, 2025
  If you receive an error message stating that no capsule is detected after selecting “Download Images”, consider the following: * Make sure the capsule is correctly placed in the receptacle, with the battery-end facing upwards. * Check that both the capsule dimple and the system receptacle are clean. * Try rotating the capsule by approximately 180° and then try again.
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Laura LoveAug 27, 2025
Why is the CapsoAccess® Medical Equipment system indicator light not on?
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  Heather SnyderAug 27, 2025
  If the CapsoAccess® system indicator light isn't lit, check these: * Ensure the power switch is in the ON position. * Verify the power cable is fully plugged into the outlet and the power supply, and confirm the light on the power supply is illuminated.