Chamberlain 8360 - Common Operational Issues

36
DIAGNOSTIC
CODE
UP
ARROW
DOWN
ARROW
SYMPTOM CAUSE RESOLUTION
3-3 3 FLASHES 3 FLASHES
The garage door opener is
idle and the batteryLED is
constantly flashing green
BatteryLEDflashing
Green, charging circuit
stopsand startsto drain
causing batterycharging
status.
Replace the logic board.
4-1 4 FLASHES 1 FLASH
Door is closing, stopsand
reverses
Obstruction,binding or
sticking door
If your door is binding or sticking, contact a trained door systems technician.Ifyour door is okay,reprogram
the travel,refer to page 24.
4-2 4 FLASHES 2 FLASHES
The door stops while opening
for no apparentreason
Obstruction,binding or
sticking door
Manuallyopen and close the door.Check for binding or obstructions. Refer to page 2.
4-3 4 FLASHES 3 FLASHES
The door reverses for no
apparent reason or after
touching the floor
Obstruction,binding or
sticking door
If your door is binding or sticking, contact a trained door systems technician.Ifyour door is okay,reprogram
the travel,refer to page 24.
4-4 4 FLASHES 4 FLASHES
Mydoor reversesfor no
apparent reason or after
touching the floor
Obstruction,binding or
sticking door
Manuallyopen and close the door.Check for binding or obstructions. Refer to page 2 .
4-5 4 FLASHES 5 FLASHES
The opener runs
approximately
6-8" and stopsand/or
reverses
Communication error to
travel module
Disconnect all power, remove cover, and locate the travel module. Ensure the wires for travel module are
connected,if wires are connected,then replace the travel module.
4-6 4 FLASHES 6 FLASHES
The door reverses for no
apparent reason while
traveling down
Safety sensors were
temporarily obstructed
or misaligned
ReviewDiagnosticCodes 1-1,1-2,and 1-4 correctas necessary.Ifproblem persists remove the sensors
from the bracketsand realign the sensors ensuring the LED’s are steadyand not flickering. Check for a
temporaryobstruction such asa rope attached to the door. Excessive vibration on the door rails maycause
the sensors to be misaligned while the door is closing, secure railsor re-install the sensor brackets to the
wall or floor, refer to page 18.
These are additional troubleshooting issues that will notshow up in the diagnosticcodes:
My garage door opener beeps every 30 seconds:
Refer to the Battery Status LEDsection on page 27.
My remote control wil not activate the garage door:
• Verify the lockfeature isnot activated on the door control.
• Reprogram the remote control.
• If the remote control will still not activate the door check the diagnostic codesto ensure
the garage door opener isworking properly.
My garage door opener light(s) will not turn off when the door is open:
The garage door opener is equipped with a feature that turns the lighton when the safety reversing
sensorshave been obstructed or when the motion sensor on the door control detectsmovement in the
garage. These featurescan be disabled using the door control, refer to the Door Control section.
My neighbor’s remote control opens my garage door:
Erase the memory from your garage door opener and reprogram the remote control(s).
The LEDs on the door conrol blink:
If you have an Smart Control Panel installed and the TTCis setto a custom time, press the ONbutton on the
Premium Motion -Detecting Control Panel to setthe time properly.
Troubleshooting