Champion CSE37 - 13.0 Appendix A - Warranty

Champion Compressors Pty. Ltd. Manual No. 975425 Rev. C
77
13.0 APPENDIX A - WARRANTY
CHAMPION COMPRESSORS PTY. LTD. WARRANTY POLICY
A.C.N. No 006732332
Hereinafter the word “Seller” refers to Champion Compressors
Proprietary Limited. “Purchaser” refers to the person or company
invoiced for the goods.
e) MISUSE
Warranty expressly excludes damage as a result of accident,
abuse, misuse, negligence or incorrect operation by the Claimant
or his agent
1. SCOPE
The Seller warrants that product of its manufacture and supply
shall be free from defects in material and workmanship. Where
the Seller supplies goods that are not of its manufacture then the
warranty that applies shall be the warranty, if any, extended by
that Manufacturer.
Where the Seller accepts liability for warranty then it may, at its
option either:
a) Repair or replace the product, or the supply of equivalent
goods.
b) Supply replacement parts on an ex-works basis, supply the
service again or, subject to the conditions hereunder, reimburse
the customer for the costs of locally purchased materials and
subcontract services.
NOTE: No claim will be accepted by the Seller unless notified in
writing prior to any works being undertaken on its behalf. The
Claimant must obtain a written order from the Seller before
proceeding.
f) LABOUR CHARGE
The Seller will provide labour free-of-charge (subject to further
conditions hereunder) during the nominated warranty period only,
and during normal working hours, Monday to Friday (Public
Holidays excepted).
g) TRAVEL TIME AND COSTS
Time to travel to site will be charged at current hourly rates to the
Claimant.
Mileage, accommodation, meals and any other costs associated
with effecting warranty repairs will be charged to the Claimant.
h) WARRANTY WORK OUTSIDE NORMAL
HOURS
For work required outside normal working hours the differential
penalty rates applicable will be charged to the Claimant.
NOTE: Our “Out of Hours” call out fee is charged where work is
required on that basis.
2. ESTABLISHMENT OF BONA FIDES
For every warranty claim request the onus lies with the Claimant
to establish its validity. The Seller will not proceed with the repairs
unless a customer order has been provided.
3. TIME HORIZON FOR WARRANTY LIABILITY
Any request, claim, or action from warranty liability must be
commenced within 45 days of the event occurring - or the claim
may be disallowed.
4. CONDITIONS AND LIMITATIONS
a) PAYMENT IN FULL
No warranty claim will be considered unless the Claimant has fully
complied with the terms of payment as set down in the conditions
of sale or in the quotation for supply of the goods concerned.
b) INSTALLATION / ENVIRONMENT
The warranty is conditional upon the correct and proper
installation and application of the product. No claim will be
allowed where the environment is hostile to the product and no
warranty is given in respect of the suitability of materials of
construction of the product unless specifically so stated, in writing,
by the Seller.
5. WARRANTY PERIOD
-Equipment Manufactured by the Seller
- One (1) year from date of commissioning, or Eighteen (18)
months from date of delivery from the Sellers works, whichever
comes first.
- A further Twelve (12) months extended warranty is granted in
respect of the Rotary Screw Element contained within the rotary
screw compressors manufactured by the Seller.
-Equipment and Assembly Components not manufactured by
the Seller
In accordance with Clause 1, the Seller extends to the Purchaser
the warranty so provided by the equipment or component
Manufacturer.
NOTE: No extension of the initial warranty period will be provided
by the Seller as a consequence of any work carried out under the
Warranty Policy.
6. CONSEQUENTIAL COSTS
The Seller will not be liable under any circumstances, for any
costs incurred by the Purchaser, as a consequence of the failure
of the product. Furthermore the Seller will not be liable for any
damages which may follow as a consequence of the product
failure.
c) PROPER COMMISSIONING AND OPERATION
Warranty is subject to and conditional upon the equipment having
been installed, commissioned and maintained in accordance with
the Seller’s recommendations as set down in the appropriate
instruction manual.
Service work may only be carried out by parties authorised by the
Seller and using only genuine Spare Parts.
7. ADMISSION OF LIABILITY
Acknowledgement and / or investigation initiated or actioned by
the Seller for any product failure does not admit its liability or
acceptance of any claim.
8. TOTALITY OF THE POLICY
No departure from this policy is granted by the Seller unless it is
approved in writing by the Seller.
d) UNAUTHORISED MODIFICATIONS
Any alterations or modifications to the equipment carried out by
any party, without the express written approval of the Seller, will
render the warranty null and void.
9. TERMS AND CONDITIONS OF SALE OF GOODS
This warranty policy is to be read in conjunction with Champion
Compressors Pty. Ltd. “Terms and Conditions of Sale of Goods”.