SPA 500 Series IP Phone Advanced User Guide 14 | Page
Turning Call Waiting On and Off
Call waiting alerts you when you are on a call by ringing your phone and displaying a status
message that another call is ringing. If you turn call waiting off, incoming calls do not ring your
phone if you are on another call, and the caller hears a busy signal or message.
Using the Setup button:
STEP 1. Press the Setup button.
STEP 2. Select Preferences.
STEP 3. Choose Call Waiting and press edit.
STEP 4. Press the y/n softkey to turn call waiting on or off.
STEP 5. Press ok.
STEP 6. Press save.
Picking Up a Call
You can pick up a call that is ringing at another extension. Please contact your representative
for the additonal feature access codes that will provide you with addiotnal functionality.
Placing a Three-Way Conference Call
You can perform conference calls by:
• calling both numbers and pressing the conf softkey
• conferencing an active and held call using the confLX softkey
Cisco SPA 502G, SPA 504G, SPA 508G, SPA 509G:
To initiate a conference call:
STEP 1. Press the conf softkey during an active call. The first call is placed on hold, a
second line is opened, and you hear a dial tone.
STEP 2. Dial the second person’s telephone number.
STEP 3. Press the conf softkey again. All three parties are connected in the conference
call.
NOTE: When you hang up, the other two parties are disconnected.
Conferencing a Held Call with an Active Call
If you have a call on hold and an active call, you can create a conference call between the
active call, the call on hold, and you.
With an active call and one or more calls on hold, press the confLx softkey.
• If you have only one call on hold, the conference call is created between the three of
you.
• If you have more than one call on hold, choose the held call you want to conference
in by pressing the line button of the call on hold.
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