CHAPTER 4
Messages 43
Messages Overview 43
Personalize Voicemail 43
Voice Message Identification 43
Access Voice Messages 44
CHAPTER 5
Calling Features 45
Feature Buttons and Softkeys 46
Survivable Remote Site Telephony 47
Agent Greeting 50
Answer 50
Auto Answer 51
Auto Answer with Headset 51
Auto Answer with Speakerphone 51
Call Back 51
Set Up Call Back Notification 51
Call Forward 52
Forward Calls 53
Call Park 53
Park Call 54
Park Call Using Manual Directed Call Park 54
Park Call Using Assisted Directed Call Park 54
Call Pickup 55
Answer a Call Using PickUp 55
Answer a Call Using Group PickUp and a Group PickUp Number 56
Answer a Call Using Group PickUp and a Phone Number 56
Answer Call Using Other PickUp 57
Call Waiting 57
Respond to Call Waiting Notification 57
cBarge 57
Join Conference on Shared Line 58
Codes 58
Place Call Using Client Matter Code 58
Place Call Using Forced Authorization Code 58
Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP
and SIP)
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