Your system administrator sets up your call pickup group and your call pickup softkeys, depending on your
call-handling needs and work environment.
You can also monitor and pick up ringing calls using Line Status indicators if your system administrator has
set up Line Status indicators on speed-dial buttons for you. Line Status indicators allow you to see if a line
that is associated with a speed-dial button is idle, in-use, in a Do Not Disturb state, or ringing.
Procedure
Step 1
Perform one of the following actions:
•
Press PickUp to transfer a ringing call within your pickup group to your phone.
•
If you have multiple lines and want to pick up the call on a nonprimary line, first press the desired line
button, then press PickUp.
If your phone supports autopickup, you are connected to the call.
Step 2
If the call rings, press Answer to connect to the call.
Answer a Call Using Group PickUp and a Group PickUp Number
Procedure
Step 1
Perform one of the following actions:
•
Press Group PickUp to answer a call on a phone outside your pickup group.
•
If you have multiple lines and want to pick up the call on another line, first press the desired line button,
then press Group PickUp.
Step 2
Enter the group pickup number.
If your phone supports autopickup, you are now connected to the call.
Step 3
If the call rings, press Answer to connect to the call.
Answer a Call Using Group PickUp and a Phone Number
Procedure
Step 1
Perform one of the following actions:
•
Press Group PickUp.
•
If you have multiple lines and want to pick up the call on a nonprimary line, first press the desired line
button, and then press Group PickUp.
Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0
(SCCP and SIP)
56
Calling Features
Answer a Call Using Group PickUp and a Group PickUp Number
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