Call Pickup
Call Pickup allows you to answer a call that is ringing on a coworker’s phone by redirecting the call to your
phone.
You might use Call Pickup if you share call-handling tasks with coworkers.
There are three ways you can pick up a call:
•
Pickup: Allows you to answer a call that is ringing on another phone within your call pickup group.
If multiple calls are available for pick up, your phone picks up the oldest call first (the call that has been
ringing for the longest time).
•
Group Pickup: Allows you to answer a call on a phone that is outside your call pickup group by:
◦
Using a group pickup number (provided by your system administrator).
◦
Dialing the number of the ringing phone.
•
Other Pickup: Allows you to answer a call that is ringing on another phone within in your call pickup
group or in an associated call pickup group.
Your system administrator sets up the call pickup group you are in, and the call pickup softkeys depending
on your call-handling needs and work environment.
You can also monitor and pick up ringing calls using Line Status indicators if your system administrator has
set up Line Status indicators on speed dial buttons for you. Line Status indicators allow you to see if a line
associated with a speed dial button is idle, in-use, in a Do Not Disturb state, or ringing.
Related Topics
Line Status, on page 65
Answer a Call Using PickUp
Call PickUp allows you to answer a call ringing on a coworker’s phone by redirecting the call to your phone.
You might use Call PickUp if you share call-handling tasks with coworkers.
There are three ways you can pick up a call:
•
PickUp: Allows you to answer a call ringing on another phone within your call pickup group.
If multiple calls are available for pick up, your phone picks up the oldest call first (the call that has been
ringing for the longest time).
•
Group PickUp: Allows you to answer a call on a phone that is outside your call pickup group by:
•
Using a group pickup number (provided by your system administrator).
•
Dialing the number of the ringing phone.
•
Other PickUp: Allows you to answer a call ringing on another phone within in your call pickup group
or in an associated call pickup group.
Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP
and SIP)
55
Calling Features
Call Pickup
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