Cisco 7912G - Answering Calls on Another Extension Using Call Pickup; How to Pick up Calls Within Your Group

Chapter 3 Placing a Call and Other Basic Phone Tasks
Answering Calls on Another Extension Using Call Pickup
3-6
Cisco IP Phone 7905G/7912G User Guide for Cisco CallManager
78-15080-02
Answering Calls on Another Extension Using Call
Pickup
You can answer an incoming call that is ringing on a telephone extension other
than your own by using the call pickup feature.
There are two types of call pickup available on the Cisco IP Phone, as described
in these topics:
• How to Pick Up Calls Within Your Group, page 3-6
• How to Pick Up Calls Outside of Your Group, page 3-7
Note Call pickup and group call pickup are optional features configured by your system
administrator; your phone does not support these features by default.
How to Pick Up Calls Within Your Group
Call pickup allows you to use your phone to answer incoming calls to other
phones within your own group. A “group” is any consolidation of Cisco IP Phone
extensions, as defined by your system administrator. For example, your group
might contain co-workers in neighboring offices.
When a call rings at a phone within your group, follow these steps to answer the
call from your phone:
Procedure
Step 1 Pick up the handset or press the NewCall softkey.
Step 2 Press the more softkey until you see the PickUp tab.
Step 3 Press the PickUp softkey. The call now rings at your phone.
Step 4 Press the Answer softkey to answer the call.