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Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3)
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Chapter 5      Configuring Features, Templates, Services, and Users
    Telephony Features Available for the Cisco Unified IP Phone
Privacy Prevents users who share a line from adding 
themselves to a call and from viewing information 
on their phone screens about the call of the other 
user.
For more information refer to:
  • Cisco Unified Communications Manager 
Administration Guide, “Cisco Unified IP 
Phone Configuration” chapter.
  • Cisco Unified Communications Manager 
System Guide, “Cisco Unified IP Phones” 
chapter.
  • Cisco Unified Communications Manager 
Features and Services Guide “Barge and 
Privacy” chapter.
Programmable Line 
Keys
The administrator can assign features to line 
buttons. Softkeys normally control these features; 
for example, New Call, Call Back, End Call, and 
Forward All. When the administrator configures 
these features on the line buttons, they always 
remain visible, so users can have a ‘hard’ New Call 
key.
For more information refer to:
  • Cisco Unified Communications Manager 
System Guide, “Cisco Unified IP Phone” 
chapter.
  • Cisco Unified Communications Manager 
Administration Guide, “Phone Button 
Template Configuration” chapter.
  • Cisco Unified Communications Manager 
Administration Guide “Modifying Phone 
Button Templates” chapter.
Protected calling Provides a secure (encrypted) connection between 
two phones. A security tone is played at the 
beginning of the call to indicate that both phones 
are protected. Some features, such as conference 
calling, shared lines, Extension Mobility, and Join 
Across Lines are not available when protected 
calling is configured. Protected calls are not 
authenticated.
For more information about security, see the 
“Overview of Supported Security Features” 
section on page 1-10.
For additional information, refer to Cisco 
Unified Communications Manager Security 
Guide.
Quality Reporting Tool 
(QRT)
Allows users to use the QRT softkey on a phone to 
submit information about problem phone calls. 
QRT can be configured for either of two user 
modes, depending upon the amount of user 
interaction desired with QRT.
For more information refer to:
  • Cisco Unified Communications Manager 
System Guide, “Cisco Unified IP Phones” 
chapter.
  • Cisco Unified Communications Manager 
Features and Services Guide, “Quality 
Report Tool” chapter.
Redial Allows users to call the most recently dialed phone 
number by pressing a button.
Requires no configuration.
Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued)
Feature Description Configuration Reference