7-6
Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3)
OL-17755-01
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone
Status Menu
Load Auth Failed The phone could not load a configuration
file.
Check that:
• A good version of the configuration file exists on the
applicable server.
• The phone load file being downloaded has not been
altered or renamed.
• The phone load type is compatible; for example, you
cannot place a DEV load configuration file on a
REL-signed phone.
Load ID incorrect Load ID of the software file is of the
wrong type.
Check the load ID assigned to the phone (from
Cisco
Unified Communications Manager, choose Device >
Phone). Verify that the load ID is entered correctly.
Load rejected HC The application that was downloaded is
not compatible with the phone’s
hardware.
Occurs if you were attempting to install a version of
software on this phone that did not support hardware
changes on this newer phone.
Check the load ID assigned to the phone (from
Cisco
Unified Communications Manager, choose Device >
Phone). Re-enter the load displayed on the phone. See the
“Firmware Versions Screen” section on page 7-9 to verify
the phone setting.
Load Server is
invalid
Indicates an invalid TFTP server
IP
address or name in the Load Server
option.
The Load Server setting is not valid. The Load Server
specifies a TFTP server IP address or name from which the
phone firmware can be retrieved for upgrades on the
phones.
Check the Load Server entry (from
Cisco
Unified Communications Manager Administration
choose Device > Phone).
No CTL installed A certificate trust list (CTL) file is not
installed in the phone.
Occurs if security is not configured. If security is
configured, because the CTL file does not exist on the
TFTP server.
For more information, refer to Cisco Unified
Communications Manager Security Guide.
No default router DHCP or static configuration did not
specify a default router.
• If the phone has a static IP address, verify that the
default router has been configured. See the
“Network
Configuration Menu” section on page 4-5 section for
details.
• If you are using DHCP, the DHCP server has not
provided a default router. Check the DHCP server
configuration.
Table 7-2 Status Messages on the Cisco Unified IP Phone 7965G and 7945G (continued)
Message Description Possible Explanation and Action
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