Find Information About Your Phone
Your administrator may ask for information about your phone. This information uniquely identifies the phone
for troubleshooting purposes.
Procedure
Step 1
Select Phone information.
Step 2
(Optional) Press Show detail to view the active load information.
Report Call Quality Issues
Your administrator may temporarily configure your phone with the Quality Reporting Tool (QRT) to
troubleshoot performance problems. Depending on the configuration, use the QRT to:
•
Immediately report an audio problem on a current call.
•
Select a general problem from a list of categories and choose reason codes.
Procedure
Step 1
Press Report.
Step 2
Scroll and select the item that closely matches your problem.
Step 3
Press the Select softkey to send the information to your system administrator.
Report All Phone Issues
You can use the Cisco Collaboration Problem Report Tool (PRT) to collect and send phone logs, and to report
problems to your administrator. If you see a message that the PRT upload has failed, the problem report is
saved on the phone and you should alert your administrator.
Procedure
Step 1
Select Settings > Phone information > Report.
Step 2
Enter the date and time that you experienced the problem in the Date of problem and Time of problem fields.
Step 3
Select Problem description.
Step 4
Select a description from the displayed list, then press Submit.
Cisco IP Conference Phone 8832 User Guide
11
Your Phone
Troubleshooting
REVIEW DRAFT - CISCO CONFIDENTIAL
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