Cisco Meraki MS390 Series

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Warranty

MS Warranty coverage periods are as follows:

Time

Period

Comments

MS390

Series

Lifetime -

Accessories

1 Year

The following are considered accessories: SFP Modules, twinax/SFP+ cables, stacking

cables, all mounting kits and stands, interface modules, additional power cords, PoE

injectors

Note: The above table is a general guideline for warranty terms and is not final. Warranty terms are subject to printed

warranty information on the online Meraki Returns and Policy section.

If your Cisco Meraki device fails and the problem cannot be resolved by troubleshooting, contact support to address the

issue. Once support determines that the device is in a failed state, they can process an RMA and send out a replacement

device free of charge. In most circumstances, the RMA will include a pre-paid shipping label so the faulty equipment can

be returned.

In order to initiate a hardware replacement for non-functioning hardware that is under warranty, you must have access to

the original packaging the hardware was shipped in. The original hardware packaging includes device serial number and

order information, and may be required for return shipping.

Meraki MS390 devices have been tested and found to comply with the limits for a Class A digital device, pursuant to

part 15 of the FCC rules. A digital device that is marketed for use in a residential environment notwithstanding use in

commercial, business and industrial environments.

Additional warranty information can be found on: https://meraki.cisco.com/support#process:warranty

Support and Additional Information

If issues are encountered with device installation or additional help is required, contact Meraki Support by logging in to

dashboard.meraki.com and opening a case by visiting the Get Help section.

• The equipment is intended for industrial or other commercial activities.

• The equipment is used in areas without exposure to harmful and dangerous production factors, unless otherwise

specified in the operational documentation and/or on the equipment labeling.

Cisco Meraki MS390 Series - Warranty