The version and date might change for different versions of this release.
Note
Step 4 Check the status of the ISE processes by entering the show application status ise command, and press Enter.
The console displays:
ise/admin# show application status ise
ISE PROCESS NAME STATE PROCESS ID
--------------------------------------------------------------------
Database Listener running 3638
Database Server running 45 PROCESSES
Application Server running 5992
Profiler Database running 4483
AD Connector running 6401
M&T Session Database running 2313
M&T Log Collector running 6247
M&T Log Processor running 6274
Certificate Authority Service running 6213
pxGrid Infrastructure Service disabled
pxGrid Publisher Subscriber Service disabled
pxGrid Connection Manager disabled
pxGrid Controller disabled
Identity Mapping Service disabled
Reset the Administrator Password
If you are not able to log in to the system due to the loss of the administrator password, you can use the Cisco
ISE software DVD to reset the administrator password.
You can also use the bootable USB drive and CIMC to reset the administrator password.
Note
Before you begin
Make sure you understand the following connection-related conditions that can cause a problem when
attempting to use the Cisco ISE Software DVD to start up a Cisco ISE appliance:
• You have a terminal server associated with the serial console connection to the Cisco ISE appliance that
is set to exec. Setting it to no exec allows you to use a keyboard and video monitor connection and a
serial console connection.
• You have a keyboard and video monitor connection to the Cisco ISE appliance (this can be either a
remote keyboard and a video monitor connection or a VMware vSphere client console connection).
• You have a serial console connection to the Cisco ISE appliance.
Step 1 Power up the appliance.
Step 2 Insert the Cisco ISE Software DVD.
For example, the Cisco ISE console displays the following message:
Install Cisco ISE Software on Cisco SNS Appliances
36
Install Cisco ISE Software on Cisco SNS Appliances
Reset the Administrator Password
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