Cisco UCS C24 M3 - Page 37

Cisco UCS C24 M3 High-Density SFF Rack-Mount Server
CONFIGURING the SERVER
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Mission Critical Support Service
This service delivers personalized technical account management, expedited technical support,
and expert field support engineering for the Cisco Unified Computing System (UCS).
The Mission Critical Support Service provides a designated technical account manager (TAM) who
acts as a strategic resource to help ensure that the unified computing environment runs at peak
efficiency. If a problem arises that threatens business continuity, the TAM provides crisis
management leadership, and your IT staff receives expedited access to Cisco's Technical
Assistance Center (TAC).
Mission Critical Support Service is a layered service available for all Cisco data center products
already support by a UCS Support Service or SMARTnet service contract. For further information
Table 20 Drive Retention Service Options
Service Description
Service
Program Name
Service
Level GSP
Service Level Product ID (PID)
UCS Mission Critical
Support Service
With Drive
Retention
UC CRIT DR UCMD7 24x7x4 Onsite CON-UCMD7-C24M3S
UCMD8 24x7x2 Onsite CON-UCMD8-C24M3S
UCS Support
Service With Drive
Retention
UC SUPP DR UCSD1 8x5xNBD CON-UCSD1-C24M3S
UCSD2 8x5x4 CON-UCSD2-C24M3S
UCSD3 24x7x4 CON-UCSD3-C24M3S
UCSD4 24x7x2 CON-UCSD4-C24M3S
UCSD5 8x5xNBD Onsite CON-UCSD5-C24M3S
UCSD6 8x5x4 Onsite CON-UCSD6-C24M3S
UCSD7 24x7x4 Onsite CON-UCSD7-C24M3S
UCSD8 24x7x2 Onsite CON-UCSD8-C24M3S
UCS Warranty Plus
With Drive
Retention
UC PLUS DR UCWD2 8x5x4 CON-UCWD2-C24M3S
UCWD3 24x7x4 CON-UCWD3-C24M3S
UCWD4 24x7x2 CON-UCWD4-C24M3S
UCWD5 8x5xNBD Onsite CON-UCWD5-C24M3S
UCWD6 8x5x4 Onsite CON-UCWD6-C24M3S
UCWD7 24x7x4 Onsite CON-UCWD7-C24M3S
UCWD8 24x7x2 Onsite CON-UCWD8-C24M3S