Cisco UCS C24 M3 - Page 36

Cisco UCS C24 M3 High-Density SFF Rack-Mount Server
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CONFIGURING the SERVER
world. As a part of this service, Cisco will assist in issues involving third-party software that have
been certified for use on the Cisco Unified Computing System
For Cisco UCS servers under Cisco Unified Computing System Manager (UCSM), you get Smart Call
Home, which provides proactive, embedded diagnostics and real-time alerts. For systems that
include Unified Computing System Manager, the support service includes downloads of UCSM
upgrades. The Unified Computing Support Service includes flexible hardware replacement
options, including replacement in as little as two hours. There is also access to Cisco's extensive
online technical resources to help maintain optimal efficiency and uptime of the unified
computing environment. You can choose a desired service listed in
Table 19.
Unified Computing Drive Retention Service
With the Cisco Unified Computing Drive Retention (UCDR) Service, you can obtain a new disk
drive in exchange for a faulty drive without returning the faulty drive. In exchange for a Cisco
replacement drive, you provide a signed Certificate of Destruction (CoD) confirming that the
drive has been removed from the system listed, is no longer in service, and has been destroyed.
Sophisticated data recovery techniques have made classified, proprietary, and confidential
information vulnerable, even on malfunctioning disk drives. The UCDR service enables you to
retain your drives and ensures that the sensitive data on those drives is not compromised, which
reduces the risk of any potential liabilities. This service also enables you to comply with
regulatory, local, and federal requirements.
If your company has a need to control confidential, classified, sensitive, or proprietary data, you
might want to consider one of the Drive Retention Services listed in
Table 20.
Table 19 UCS Computing Support Service
Product ID (PID) On Site? Description
CON-UCS1-C24M3S No UC Support 8X5XNBD
CON-UCS2-C24M3S No UC Support 8X5X4
CON-UCS3-C24M3S No UC Support 24x7x4
CON-UCS4-C24M3S No UC Support 24x7x2
CON-UCS5-C24M3S Yes UC Support 8X5XNBD
CON-UCS6-C24M3S Yes UC Support 8X5X4
CON-UCS7-C24M3S Yes UC Support 24x7x4
CON-UCS8-C24M3S Yes UC Support 24x7x2
NOTE: Cisco does not offer a certified drive destruction service as part of this
service.