Classeq C500 - 9. Troubleshooting; Warewasher does not fill.; Warewasher will not turn on.

Classeq Under Counter Range - User Manual
28
9. Troubleshooting
If you believe the warewasher is not behaving as expected or has
gone into error mode (Cycle indicator illuminated red), reset the
warewasher by switching OFF & ON the mains supply to the
warewasher, then follow the troubleshooting tips before
requesting a service callout. The service support number can be
found in the Useful Contact Details section (►11).
Note: In the event of a service call being made under
Warranty and it is found that the fault(s) are due to
non-observance of instructions in this manual, the
call will be charged at current rates.
Problem
Possible Cause
Solution / Check
Warewasher does
not fill.
The warewasher is
still heating the
water in the Rinse
Boiler, indicated
by the Fill/Heat
indicator flashing
amber.
Wait for heating
stage to complete.
Warewasher has
not filled, and
Fill/Heat indicator
has been flashing
amber for more
than 30 minutes.
E12
E13
There is a problem
with the water
supply.
Ensure the water
supply hose is
connected to the
warewasher and
has not been
trapped or kinked.
Ensure the water
supply is turned on.
Check that the site
water supply has
not been turned
off.
The warewasher is
not turned on.
Press the On/Off
button.
The door is not
closed properly.
Close the door.
Warewasher will
not turn on.
There is a problem
with the power
supply.
Ensure the
warewasher is
connected to the
mains power
supply.
Check the power
supply outlet is
turned on.
On 13A
warewasher s
check and replace
the fuse in the plug,
ensuring that the
correct rating is
used.
On all ratings of
warewasher check
and reset the
circuit breaker in
the site fuse board.
If the fuse or
breaker keeps
tripping, request a
service callout.
Warewasher fills
slowly.
E13
There is a problem
with the water
supply.
Ensure the water
supply is turned
fully on.
Ensure the water
supply hose has
not been trapped
or kinked.
Check that the site
water supply has
not been turned
off.
Check that the site
water pressure is
adequate (►4.5.1).
Warewasher is
over filling (too
much water in
the Wash Tank -
visible with the
Door open, or
water spills out
when the Door is
opened).
E16
There is a problem
with the drains
system.
Attempt to drain
the warewasher
(►6.9). If
warewasher does
not drain, stop the
warewasher and
check the site
drains system.
There is a problem
with the ware
washer’s control
system.
Request a service
callout.
Warewasher is
over filling
(pumped drain
warewasher s
only).
Drain Pump
failure.
Attempt to drain
the warewasher
(►6.9). If
warewasher does
not drain, stop the
warewasher and
request a service
callout.