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Accessport Troubleshooting
Accessport will
not communicate
with vehicle.
1. Verify that the vehicle's ignition is turned to the “ON” position (not Acc.) before selecting
the function on the Accessport.
2. Unplug the OBD-II cable from the vehicle and Accessport. Closely inspect all
connections to make sure nothing is out of place. Plug everything back together securely
to make sure you have good contact on all connections.
3. Try another function, such as Read Codes, to see if that is able to communicate with the
vehicle.
Accessport
cannot reflash
ECU.
1. Follow all steps for “Accessport will not communicate with vehicle.”
2. Verify that all steps required for ECU reprogramming mode were properly followed.
Accessport
cannot identify
vehicle during
installation.
1. Ensure that the Accessport is running the most recent version of firmware. You can verify
this by connecting the Accessport to AP Manager.
2. If the Accessport is up to date and still cannot identify the vehicle, please contact
technical support. It is possible that you have an ECU type that we have never
encountered before (e.g. brand new model year, new world market ECU, etc.). Technical
support will instruct you on what to do next.
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