CONTOUR NEXT GEN - CUSTOMER SERVICE AND TECHNICAL SUPPORT; Customer Service Contact Checklist

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Contour
®
next GEN blood glucose monitoring system
TECHNICAL INFORMATION
Error Code What It Means What to Do
System Errors
E30–E99
Meter software
or hardware
malfunctioned
Turn the meter o. Turn the meter
back on. If the error persists,
contact Customer Service.
Speak to a Customer Service representative before returning your
meter for any reason. Contact Customer Service. See the back cover
for contact information.
Customer Service Checklist
When speaking with the Customer Service representative:
B
A
1. Have your Contour next GEN
blood glucose meter,
Contour next test strips, and
Contour next control solution
available when you call.
2. Locate the model number (A)
and serial number (B) on the
back of the meter.
3. Locate the test strips’ expiration date on the bottle.
4. Check the battery status.
Parts Information
To replace missing parts or reorder supplies, contact Customer
Service. See the back cover for contact information.
• Two 3-volt CR2032 or DL2032 coin cell batteries.
•
Contour next GEN user guide.
•
Contour next GEN quick reference guide.
•
Contour next test strips.
•
Contour next normal control solution.
•
Contour next low control solution.
•
Contour next high control solution.
• Lancing device, as in your kit, if provided.
• Lancets, as in your kit, if provided.
Technical Information: Accuracy
The Contour next GEN blood glucose monitoring system was tested
with capillary blood samples from 100 subjects. Two replicates were
tested with each of 3 lots of Contour next test strips for a total of
600 readings. Results were compared to the YSI glucose analyzer,
which is traceable to the CDC hexokinase method. The following
accuracy results were obtained.
Table 1: System accuracy results for glucose concentration
< 5.55 mmol/L
Dierence range in values
between YSI laboratory
reference method and
Contour next GEN meter
Within
± 0.28
mmol/L
Within
± 0.56
mmol/L
Within
± 0.83
mmol/L
Number (and percent) of
samples within specied range
160 of 192
(83.3%)
190 of 192
(99.0%)
192 of 192
(100%)