Crowcon T4 - Warranty

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Warranty
This equipment leaves Crowcon’s factory fully tested and calibrated. If within the warranty period of
two years from despatch, the equipment which includes battery and common sensors (see sensor
chart below) is proved to be defective by reason of faulty workmanship or material, we undertake at
our option either to repair or replace it free of charge, subject to the conditions below.
Battery Warranty
All batteries degrade in performance over time and usage. For the purpose of this warranty it is
considered that two years use equates to 500 full charge / discharge cycles (fully empty to full) and
users should expect to see no greater than a 20% decline in run time after either this time or number
of cycles, whichever is sooner.
Sensor Warranty
Sensor Warranty Expected Life
Oxygen 2 years 2 years
Flammable (pellistor) 2 years Up to 5 years in air
Carbon monoxide 2 years >2 years
Hydrogen sulphide 2 years >2 years
Warranty Procedure
To facilitate efcient processing of any claim, contact your local Crowcon agent/distributor, a Crowcon
regional ofce or our global customer support team (English working language) on +44 (0)1235 557711
or customersupport@crowcon.com to obtain a returns form for identication and traceability purposes.
This form may be downloaded from our website ‘crowconsupport.com’ and requires the following
information:
• Your company name, contact name, phone number and email address.
• Description and quantity of goods being returned, including any accessories.
• Instrument serial number(s).
• Reason for return.
T4 will not be accepted for warranty without a Crowcon Returns Number (CRN). It is essential that the
address label is securely attached to the outer packaging of the returned goods.
The guarantee will be rendered invalid if the detector is found to have been altered, modied,
dismantled, tampered with, or has not used Crowcon spares for replacement parts (including sensors)
or has been serviced or repaired by any party not authorised and certied by Crowcon to do so. The
warranty does not cover misuse or abuse of the unit including use outside of specied limits.
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