INTRODUCTION | 5
stalled at the factory. As these applications and installations are beyond control of Curbtender, Inc.
any such items, if installed incorrectly, may void all or part of the unit warranty coverage.
Service Parts
Replacement parts purchased from Curbtender, Inc. shall be warranted to be free of defects in
material and workmanship for ninety (90) days from the date of shipment from the factory. To
maintain the quality and integrity of CURBTENDER products only those replacement parts supplied
by Curbtender, Inc. will be credited on a warranty claim. Parts supplied by outside vendors or
purchased locally will not be given credit.
Warranty Claims
In order to fi le a warranty claim, fi rst contact your local dealer. With this contact, please have the
unit’s serial number and model number code available, and be prepared to discuss the problem in
detail. Service will record this information on a Service Report form and inform the caller of the Service
Report Number. This number will be used to track the warranty claim and allow for its processing.
Also during this initial contact, the Service Department may provide information on repair
procedures. If repair parts are required, a parts order will be initiated. Be prepared to off er a purchase
order number to be applied to the cost of parts and shipping. All parts will be shipped at the lowest
surface rate avail-able. Faster delivery is available, at the customer’s request.
If the item or part in question is covered under the CURBTENDER New Equipment Limited Warranty
and is deemed by the Warranty staff to be faulty, then CURBTENDER will provide a warranty credit to
the customer’s account. The Warranty staff will instruct you of the proper process to complete the
Warranty Request and how to receive a credit.
Service Parts
Replacement parts purchased from CURBTENDER shall be warranted to be free of defects in
material and workmanship for a period of ninety (90) days from the date of shipment from the
factory. To maintain the quality and integrity of CURBTENDER products, only those replacement
parts supplied by CURBTENDER will be considered for warranty credit. Parts supplied by outside
vendors or purchased locally will not be considered. To qualify replacement parts for warranty
consideration, the CURBTENDER invoice number for replacement part purchases must appear on
the CURBTENDER Warranty Request Form.
Exclusions
Warranty coverage does not extend to include time or materials required for troubleshooting and
di-agnosing a problem or for travel time to or from a service site.
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