Why is there no power at the outlets?
Check to insure that the input power cord is plugged
in and that the outlet indicator lights are on.
Why do my arrow keys not function in
Windows 2000 / XP when I run Hyper
Terminal?
There is a known bug with Terminal Emulation on
Win2000, WinXP, and WinNT. Download the latest
Service Pack and updates for your machine before
connecting to the Dualcom S again. The Updates
should fix the problem.
Why does the Dualcom S indicate there is no
load when I have my mini hub plugged into
one of the outlets?
To avoid improper current readings, the Dualcom S is
designed so that any load lower than 0.2 A is
considered zero.
I can’t connect to the Dualcom S using the
serial port.
Check your settings to ensure that you are connected
to the proper COM port and that the settings on the
COM port are 9600, 8, None, 1, and NO flow
control.
The Dualcom S does not appear to be
responding to any commands on all the
interfaces.
If the Dualcom S stops responding, a soft reset can be
performed. Quickly press and release the reset
button. On horizontal units, the reset button is located
through a hole on the right side of the Dualcom S just
behind the front bracket; On vertical units, the reset
button is located through a hole above the Serial
RS232 port.
Is there a way to reset the Dualcom S to
factory default settings?
To reset the Dualcom S to factory defaults, press and
hold the reset button for approximately 10 seconds,
until the LED’s flash rapidly, and then release the
reset button. Caution: Off outlets will simultaneously
turn on. On horizontal units, the reset button is located
through a hole on the right side of the Dualcom S just
behind the front bracket. On vertical units, the reset
button is located through a hole above the Serial
RS232 port.
What is the sequence of reboot?
When you reboot an outlet, the outlet turns off after
the delay timer expires then comes back on after the
off timer expires. The default delay / off time is 5
seconds. You can specify them in the Edit Outlet
Properties window.
What happens if I turn an outlet On or Off
when it is still in the reboot process?
If you turn an outlet on or off when that outlet is still in
the reboot process, the reboot is cancelled and the
outlet immediately turns on or off.
What happens if I change delay time / off
time when an outlet is in the reboot process?
If you reboot an outlet, then change the off time before
the delay timer expires, the previous off time will still
be used. That means the newer changes can not
override the previous delay / off time setting during an
outlet’s reboot process.
What happens if I reboot an outlet when ALL
OUTLETS are in the reboot process?
If you reboot an outlet when ALL OUTLETS are still in
the reboot process, ALL OUTLETS’ reboot is
cancelled and that individual outlet’s reboot is
finished.
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