Chapter 4 - Customer Service
Customer
Service
Page 4-1
Contacting Service
Hours of phone service are Monday through Friday from 8:00 a.m. to 6:00 p.m. Eastern
Standard Time.
For Cybex customers living in the USA, contact Cybex Customer Service at 800-766-3211.
For Cybex customers living outside the USA, contact Cybex Customer Service at 508-533-
4300 or fax 508-533-5183.
Order parts and find information on the web at www.cybexinternational.com or by e-mail at
techhelp@cybexintl.com.
Ordering Parts
Visit cybexinternational.com to shop for parts online or fax your order to 508-533-5183. To
speak with a customer service representative, call 800-766-3211 (for customers living within
the USA) or 508-533-4300 (for customers outside the USA). You may also contact us through
email at techhelp@cybexintl.com
Having the following information ready when calling will assist our Cybex representatives in
serving you:
• Unit Serial Number
• Product Name
The unit serial number and product name can be found on the serial number decal. See
Chapter 8 for exact location of serial number decal.
• Part Description
• Part Number
Part descriptions and part numbers are located in Chapter 8 of this manual.
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