D-Link DWR-730 - Technical Specifications

68D-Link DWR-730 User Manual
Section 5 - Troubleshooting
Troubleshooting
This chapter provides solutions to problems that can occur during the installation and operation of the DWR-730. Read the following descriptions
if you are having problems.
1. Why can’t I access the web-based conguration utility?
When entering the IP address of your router (192.168.0.1 for example), you are not connecting to a website on the Internet or have to be connected
to the Internet. The device has the utility built-in to a ROM chip in the device itself. Your computer must be on the same IP subnet to connect to
the web-based utility.
• Make sure you have an updated Java-enabled web browser. We recommend the following:
- Internet Explorer 7 or higher, Chrome 20, Firefox 12.0, or Safari 5.0.
• If attempting to connect wirelessly, ensure that the wireless icon on the OLED display is showing. Also, ensure that you are connected
to the correct SSID for your mobile router.
• Make sure that the computer you are using is not connected to any other devices (such as routers or switches) which might have
the same IP address as the DWR-730, as this may cause an IP address conict. If you have a conict, temporarily unplug any other
devices from your computer while you congure the DWR-730. You can also change the IP address of the DWR-730 in the Network
section of the conguration utility. Please refer to “Wi-Fi” on page 22 for further information on changing the IP address. You may
also need to renew your computer’s IP address conguration. To do this, start the Command utility: Click on Start > Run. In the run
box type cmd and click OK. (Windows Vista users type cmd in the Start Search box.) This will bring up a black screen with white text.
At the command prompt, type ipcong /release and wait for the process to be completed. Next, type ipcong /renew which will
renew your computer’s IP address conguration.
• Disable any Internet security software running on the computer. Software rewalls such as ZoneAlarm, BlackICE, Sygate, Norton
Personal Firewall, and Windows
®
XP rewall may block access to the conguration pages. Check the help les included with your
rewall software for more information on disabling or conguring it.