1 | list of possible issues
Issue Possible causes Known solutions
Bob does not turn on.
A fuse has blown in your
electrical system or the
circuit breaker has tripped.
Unplug all other appliances
connected to the same electrical
circuit as Bob. Replace the fuse
or reset the circuit breaker.
The power supply is not
activated.
Check that the power cord is
properly plugged at both ends
into either the wall outlet or at
Bob’s side.
The cycle does not start.
Bob cassette is missing
(empty or full).
Insert a Bob cassette (emptpy
or full).
The door is open. Close the door.
The door remains open,
impossible to close it.
Check whether something
is blocking the closing of the
door. If it is not the case, please
contact the After Sales Service.
No water or not enough
water in the tank.
If you are in the “integrated tank”
mode: fill the tank up until the
signal sounds.
If you are in the “water supply”
mode: check your installation
(tap open, sufficient pressure).
The screen is frozen and
the buttons no longer
respond.
Wait 3 seconds until Bob
has started. If the screen is
still frozen, disconnect and
reconnect Bob.
Water does not drain out
of Bob.
The drain hose is bent.
Check the drain hose and fix it
with “Bob Easyfix”.
The water outlet is blocked
(under the filter).
Clean the bottom of the interior
and the filters.
The drain hose is blocked
by a foreign body/material.
Contact the After Sales Service.
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