58 Piranha2 User’s Manual
6.4 Product Support
If there is a problem with your camera, collect the following data about your application
and situation and call your DALSA representative.
Note: You may also want to photocopy this page to fax to DALSA.
Customer name
Organization name
Customer phone number
fax number
Complete Product Model Number
(e.g. P2-21-xxx40, P2-21-xxx30...)
Complete Serial Number
Your DALSA Agent or Dealer
Acquisition System hardware
(frame grabber, host computer, light
sources, etc.)
Acquisition System software
(version, OS, etc.)
Power supplies and current draw
Data rate used
Control signals used in your
application, and their frequency or
state (if applicable)
EXSYNC BIN
MCLK Other _______
PRIN
Results when you run the
get_camera_parameter command
Detailed description of problem
encountered.
please attach description with as
much detail as appropriate
In addition to your local DALSA representative, you may need to call DALSA Technical
Sales Support:
Voice:
Fax:
North America
519-886-6000
519-886-8023
Europe
+49-8142-46770
+49-8142-467746
Asia
519-886-6000
519-886-8023
03-32-00493-11 DALSA
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