4-28 Troubleshooting
Error
Code
Symptom Comments
MS-01421 A card was lost when
attempting to read or write
magnetic stripe data on card.
 MS_MOVE5_ERR
The card was never detected by either the
magnetic stripe or card input sensors.
• Check the card input and magnetic stripe
sensors for operation.
• Check the transport system for obstructions and
proper operation.
• Inspect all of the rocker assemblies to ensure they
are applying pressure to the card and that the
rollers rotate freely.
MS-01424 Unable to read any data from
the card.
 MS_MINDATA_ERR
This error can occur during normal encoding, but it
can also occur if the magnetic stripe head
calibration process fails to complete.
• Make sure cards are loaded correctly and that
they are magnetic stripe cards.
• Check data format. Printer and driver should
match.
• Verify that the coercivity setting matches the
card stock.
• Clean the magnetic stripe head.
• Check the magnetic stripe mechanical
assembly. Possible failed components are the
magnetic stripe head, the cable assembly, the
magnetic stripe encoder cable assembly, the
magnetic stripe control board, and the main
control board.
MS-01425 Unexpected magnetic stripe
coercivity value.
 MS_CURRENT_ERR
The coercivity value stored in the printer is out of
range. This should not happen and indicates a
possible problem with the main control board
EPROM.
1. Using Diagnostics, change the printer's
coercivity setting.
2. Save the changes to power-on defaults. (If the
EPROM is defective, this will generate an error.)
3. Retry the magnetic stripe operation.
MS-01426 Magnetic stripe module settings
EEPROM read or write error.
 MS_EEPROM_ERR
• Try the operation again.
• Reboot the computer and printer.
• If the error continues, replace the main control
board.
MS-01427 Configuration information
passed through by the printer
driver was not accepted by the
magnetic stripe module.
 MS_CONFIG_ERR
• Check the magnetic stripe configuration settings
using Diagnostics.
• For a custom application, incorrect values may
have been sent.
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