4-32 Troubleshooting
Error
Code
Symptom Comments
OP 01623 Hardware problem in the
laminator.
 ERR_OPT1_HARDWARE_ERR
This is reported if the ambient temperature is out of
range or if the board voltage is out of range.
• If the board voltage is out of range, it is likely that
the second power supply (B0) on a dual laminator
board is disconnected.
• Another symptom of a disconnected B0 power
supply is that the lower duplex motor will sound as if
it is powered but will not have enough power to
turn.
• There is no way to check or repair an ambient
temperature problem, except for replacing the
laminator control board.
OP 01624 A card is lost in the L1
laminator.
 ERR_OPT1_CARD_LOST
The card was not seen by the card registration
sensor.
• Make sure the sensor is fully seated in the chassis.
• Replace the sensor.
OP-01651 The L2 laminator is not installed
or detected.
 ERR_OPT2_NOT_INSTALLED
Replace the control board.
OP-01654 Thermocouple problem in the
L2 laminator.
 ERR_OPT2_THERMO_FAILURE
• Check the thermocouple wire for damage.
• If the thermocouple was recently replaced, verify
that it is not installed backward.
• Verify that the thermocouple connector is not
unplugged or plugged in backward.
OP-01655 Heater problem in the L2
laminator.
 ERR_OPT2_HEATER_FAILURE
The heater temperature is not what is expected.
• Inspect the heater cable. Make sure it is plugged in
to the board and both ends of the heater.
• Use Diagnostics to see what heater temperature is
being reported. If the heater is hot but the reported
temperature is low, then the thermocouple is bad.
• If the heater is not heating, check/replace the
heater.
OP-01661 The heated roller is not ready
in the L2 laminator.
 ERR_OPT2_ROLLER_POSITION
• Inspect the heater lift motor and gears.
• Check the heater home sensor.
• Inspect the heater lift cam for damage. Make sure
the sensor flag is not broken off.
OP-01662 A card is stuck in the L2
laminator.
 ERR_OPT2_CARD_JAM
The laminator sensor did not clear when expected.
• Make sure the sensor is plugged into the control
board.
• Make sure the sensor is clean and functioning.
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