Datalogic DSM0400 - Warranty Claims Process

DSM0400 Fixed Mount Area Imager Bar Code Reader
36 DSM0400
for equivalent new material and products. Customer will allow Datalogic
to scrap all parts removed from the repaired product. The warranty period
shall extend from the date of shipment from Datalogic for the duration
published by Datalogic for the product at the time of purchase (Warranty
period). Datalogic warrants repaired hardware devices against defects in
workmanship and materials on the repaired assembly for a 90 day period
starting from the date of shipment of the repaired product from Datalogic
or until the expiration of the original warranty period, whichever is longer.
Datalogic does not guarantee, and it is not responsible for, the mainte-
nance of, damage to, or loss of configurations, data, and applications on
the repaired units and at its sole discretion can return the units in the
“factory default” configuration or with any software or firmware update
available at the time of the repair (other than the firmware or software
installed during the manufacture of the product). Customer accepts
responsibility to maintain a back up copy of its software and data.
Warranty Claims Process
In order to obtain service under the Factory Warranty, Customer must
notify Datalogic of the claimed defect before the expiration of the applica-
ble Warranty period and obtain from Datalogic a return authorization
number (RMA) for return of the product to a designated Datalogic service
center. If Datalogic determines Customer’s claim is valid, Datalogic will
repair or replace product without additional charge for parts and labor.
Customer shall be responsible for packaging and shipping the product to
the designated Datalogic service center, with shipping charges prepaid.
Datalogic shall pay for the return of the product to Customer if the ship-
ment is to a location within the country in which the Datalogic service
center is located. Customer shall be responsible for paying all shipping
charges, duties, taxes, and any other charges for products returned to any
other locations. Failure to follow the applicable RMA policy, may result in
a processing fee. Customer shall be responsible for return shipment
expenses for products which Datalogic, at its sole discretion, determines
are not defective or eligible for warranty repair.