Regulatory Information
Quick Reference Guide 55
logic determines Customer’s claim is valid, Datalogic will re-
pair or replace product without additional charge for parts and
labor. Customer shall be responsible for packaging and ship-
ping the product to the designated Datalogic service center,
with shipping charges prepaid. Datalogic shall pay for the re-
turn of the product to Customer if the shipment is to a loca-
tion within the country in which the Datalogic service center
is located. Customer shall be responsible for paying all ship-
ping charges, duties, taxes, and any other charges for products
returned to any other locations. Failure to follow the applica-
ble RMA policy, may result in a processing fee. Customer
shall be responsible for return shipment expenses for products
which Datalogic, at its sole discretion, determines are not de-
fective or eligible for warranty repair.
Warranty Exclusions
The Datalogic Factory Warranty shall not apply to:
(i) any product which has been damaged, modified,
altered, repaired or upgraded by other than Datalogic
service personnel or its authorized representatives;
(ii) any claimed defect, failure or damage which Data-
logic determines was caused by faulty operations,
improper use, abuse, misuse, wear and tear, negli-
gence, improper storage or use of parts or accessories
not approved or supplied by Datalogic;
(iii) any claimed defect or damage caused by the use of
product with any other instrument, equipment or
apparatus;
(iv) any claimed defect or damage caused by the failure to
provide proper maintenance, including but not lim-
ited to cleaning the upper window in accordance with
product manual;
(v) any defect or damage caused by natural or man-made
disaster such as but not limited to fire, water damage,
floods, other natural disasters, vandalism or abusive
events that would cause internal and external compo-
nent damage or destruction of the whole unit, con-
sumable items;
(vi) any damage or malfunctioning caused by non-restor-
ing action as for example firmware or software
upgrades, software or hardware reconfigurations etc.;
(vii) the replacement of upper window/cartridge due to
scratching, stains or other degradation and/or
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