Datalogic ADC Limited Factory Warranty
Quick Reference Guide 17
DATALOGIC ADC LIMITED FACTORY WARRANTY
WARRANTY COVERAGE
Datalogic warranties this product against defects in workmanship and materials, for a
period of 3 years from the date of shipment, provided that the product is operated
under normal and proper conditions.
Datalogic ADC ("Datalogic") hardware products are warranted against defects in
material and workmanship under normal and proper use. The liability of Datalogic
under this warranty is limited to furnishing the labor and parts necessary to remedy
any defect covered by this warranty and restore the product to its normal operating
condition. Repair or replacement of product during the warranty does not extend the
original warranty term. Products are sold on the basis of specifications applicable at
the time of manufacture and Datalogic has no obligation to modify or update
products once sold.
If Datalogic determines that a product has defects in material or workmanship,
Datalogic shall, at its sole option repair or replace the product without additional
charge for parts and labor, or credit or refund the defective products duly returned to
Datalogic. To perform repairs, Datalogic may use new or reconditioned parts,
components, subassemblies or products that have been tested as meeting applicable
specifications for equivalent new material and products. Customer will allow
Datalogic to scrap all parts removed from the repaired product. The warranty period
shall extend from the date of shipment from Datalogic for the duration published by
Datalogic for the product at the time of purchase (Warranty period). Datalogic
warrants repaired hardware devices against defects in workmanship and materials on
the repaired assembly for a 90 day period starting from the date of shipment of the
repaired product from Datalogic or until the expiration of the original warranty
period, whichever is longer. Datalogic does not guarantee, and it is not responsible
for, the maintenance of, damage to, or loss of configurations, data, and applications
on the repaired units and at its sole discretion can return the units in the "factory
default" configuration or with any software or firmware update available at the time
of the repair (other than the firmware or software installed during the manufacture of
the product). Customer accepts responsibility to maintain a back up copy of its
software and data.
WARRANTY CLAIMS PROCESS
In order to obtain service under the Factory Warranty, Customer must notify Datalogic
of the claimed defect before the expiration of the applicable Warranty period and
obtain from Datalogic a return authorization number (RMA) for return of the product
to a designated Datalogic service center. If Datalogic determines Customer's claim is
valid, Datalogic will repair or replace product without additional charge for parts and
labor. Customer shall be responsible for packaging and shipping the product to the
designated Datalogic service center, with shipping charges prepaid. Datalogic shall
pay for the return of the product to Customer if the shipment is to a location within
the country in which the Datalogic service center is located. Customer shall be
responsible for paying all shipping charges, duties, taxes, and any other charges for
products returned to any other locations. Failure to follow the applicable RMA policy,
may result in a processing fee. Customer shall be responsible for return shipment
expenses for products which Datalogic, at its sole discretion, determines are not
defective or eligible for warranty repair.
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