Chapter 4 – Maintenance and Adjustments 25
Cleaning Card Procedure (for users of direct thermal media, or thermal transfer media with wax/resin
ribbon combinations; also for unsuccessful Cotton Swab cleaning attempts):
1. Raise the cover, then raise the Printhead Assembly and wait briefly for the printhead to cool.
2. Remove media and ribbon then place a Cleaning Card under the printhead. (Part number 70-2013-01 for
4-inch cards).
3. Close and latch the printhead. Turn the Media Width Thumbwheel counterclockwise as far as possible.
4. Close the cover then press
F2
button to initiate cleaning.
5. After the cleaning card has been run through the printer, reinstall media (and ribbon, if needed). Plug in
and turn ON the printer. Run a few sample labels and examine them. If streaking is still present, use the
Cleaning Film Procedure, below; otherwise, this completes cleaning.
Cleaning Film Procedure (for users of thermal transfer media and resin ribbon, when printing with a
Heat Value of 22 or higher, or when other methods prove unsuccessful):
1. Raise the cover, then raise the Printhead Assembly and wait briefly for the printhead to cool.
2. Remove media and ribbon then place a sheet of Cleaning Film under the printhead. (Part number 70-
2087-01 for 4-inch film).
3. Close and latch the printhead. Turn the Media Width Thumbwheel counterclockwise as far as possible.
4. Close the cover then press
F2
button to initiate cleaning.
5. After the cleaning film has been run through the printer, turn OFF the Power Switch and unplug the
printer. Open the cover then raise the Printhead Assembly and wait briefly for the printhead to cool.
Using a cotton swab moistened (not soaked) with isopropyl alcohol, clean the printhead then allow it to
dry.
6. Reinstall media (and ribbon, if needed). Plug in and turn ON the printer. Run a few sample labels and
examine them. If streaking is still present the printhead may need to be replaced; see Section 4.5.
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