Chapter 4 – Maintenance and Adjustments 29
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The operating programs and fonts for the printer are stored in Flash memory on the Main PCB. When program
updates and/or new features are added, they can be downloaded to the printer as follows:
1. Identify the new version for your model of printer from the Datamax-O’Neil FTP site at ftp.datamax-
oneil.com and download it onto your computer’s hard drive or a floppy disk.
2. Ensure that the printer is connected to the host and that the power is ‘On.’ Using the DOS copy command
enter:
copy filename.zg lpt1/b
Other programs (e.g., hyper-terminal and certain Windows Driver programs) may also be used to
download this file.
3. The PAUSED Light will flash during the download.
4. Following a successful download, the PAUSED Light will illuminate then the printer will perform a ‘cold
reset.’ The previous printer setup will not be affected unless substantial firmware data structure changes
have occurred. Print a Database Configuration Label to verify your new firmware version.
Following an unsuccessful download, the FAULT Light will illuminate then the printer will perform a
‘warm reset’ (both the POWER and PAUSED Light will be on during power-up initialization). The original
firmware will remain operational. If the printer fails to reset, toggle the power ‘Off’ and ‘On.’
Try re-sending the file to the printer. If the failure continues, check the following possible causes:
An invalid or corrupted file is being downloaded - Ensure the file being downloaded is correct and
applicable for your printer model.
Possible communications error - Check the cable connection between the host and printer and
ensure that a quality, shielded cable is used.
Possible Flash memory problem - Call for service.
If the printer fails to boot-up after an unsuccessful download, turn ‘Off’ the power. Simultaneously press and
hold the
F1
+
F3
buttons while powering ‘On’ the printer. Now, try downloading the file to the printer again.
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