M-Class 91
If experiencing this problem…
Try this solution…
Nothing is printing (labels
advance normally, but no image is
printed):
Examine the used ribbon for an image:
If there is an image on the used ribbon:
Verify that the ribbon was properly loaded per Section 3.4.
If properly loaded, the wrong coating configuration was used. (To verify the
inked side, press the adhesive backing of a label against the ribbon surface. Ink
will only lift from the coated side of the ribbon.) Clean the printhead (see
Section 6.1); then replace the ribbon with the correct type for the printer,
Section 3.4.
If there is no image on the used ribbon:
Print any Internal Test Label; non-display printers see Section 4.8, display
printers see Section 5.3. If an image printed, then check the protocol and port
settings for both the printer and host. These must match.
The heat setting may be too low. Make an adjustment in the software program
or through the Front Panel.
The media/ribbon combination may be incorrect. Contact a Media
Representative.
The printhead or printhead cable(s) may be loose; power ‘Off’ the printer then
reconnect.
Nothing happens when trying to
print using a software program:
Ensure that the printer is at READY.
Observe the Front Panel, if the READY light does not flash as you send the
format check the protocol and port settings between the printer and host.
Ensure the interface cable meets the requirements found in Section 3.1.2.
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