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Maintenance and Technical Support
Maintenance and Troubleshooting
The 160XT is an all-solid-state product with components chosen for high performance and excellent reli-
ability. Each 160XT is tested, burned in and calibrated at the factory and should require no adjustment of any
type throughout the life of the unit. We recommend that your 160XT be returned to the factory should cir-
cumstances arise which necessitate repair or recalibration. The 160XT requires no specia l preventive mainte-
nance .
Technical Support
If you require technical support, contact dbx customer service. Be prepared to accurately describe the
problem. Know the serial number of your 160XT - this is printed on a sticker attached to the rear panel.
Telephone: (1) 415/351 -3500 or Write: Customer Service
or Fax: (1) 415/351-0500 dbx Professional Products
or Telex: 17-1480 a division of AKG Acoustics Inc.
1525 Alvarado Street
San Leandro, CA 94577 USA
Factory Service
Always contact Customer Service before returning a product to the factory for service. Often, a problem is
relatively simple and can be quickly fixed after telephone consultation.
Products can be returned to the factory for service only after Customer Service has issued a Return Autho-
rization number. This number flags the returned unit for priority treatment when it arrives on our dock, and
ties it to the appropriate information file.
Please refer to the term s of your Limited Two-Year Standard Warranty , which extends to the first end-user.
After expiration of the warranty, a reasonable charge will be made for parts, labor, and packing if you choose
to use the factory service facility. In all cases, you are responsible for transportation charges to the factory.
dbx will pay return shipping if the unit is still under warranty.
Maintenance and Technical Support
dbx 160XT
Shipping Instructions
Use the original packing material if it is available or a sturdy, double-walled carton no smaller than 22 x
1_2
~
5 inches (55.~5 _x 31 x 13 cm). ~lace the unit i!l a plastic bag to protect it from moisture and to protect the
firush, then pack it in the carton with at least 1.5 inches (3.75 cm) of cushioning on all sides of the unit. Use
enough packing to prevent the module from moving during shipment. Seal the carton with 3-inch (7.6 cm)
reinforced fiberglass or polyester sealing tape .
Mark the package with the name of the shipper, and with these words in red:
DELICATE INSTRUMENT, FRAGILE!
Insure the package properly. Ship prepaid, not collect. Do not ship parcel post.
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