How to power off Defender DVR?
To power off the Defender DVR, go to MAINTAIN--> SHUT DOWN. Disconnect the power cable after the DVR has displayed NOW YOU CAN POWER OFF SAFELY. The DVR is designed to run as long as it's plugged in.
What to do if Defender DVR hard drive fills up too quickly?
If the hard drive of your Defender DVR fills up too quickly, consider lowering the video quality, as higher quality settings consume more space. Additionally, adjust your recording schedule or resolution. If you're recording 24/7, the hard drive will fill up faster. Try switching periodically to motion-activated recording.
Why is the video choppy when viewing live footage online on my Defender DVR?
If the video is choppy when viewing live footage online from your Defender DVR, it could be due to multiple users accessing the DVR simultaneously, which slows down the connection. Try accessing the DVR at a later time. The speed of your internet connection may be too slow. Also, a small time delay between the live footage and the network viewing is normal.
What to do if I have lost video footage from my Defender 21000 DVR?
If you've lost video footage from your Defender DVR, ensure all camera connections are secure and properly set, as the cameras may have been tampered with. Also, check if the HDD overwrite feature is enabled, which causes the DVR to overwrite the oldest stored footage when the HDD is full. As a general step, unplug the power to the cameras and/or DVR, and then plug it back in.
How to resolve choppy playback video on Defender DVR?
If the video playback on your Defender DVR is choppy, check the FPS (frames per second) settings for each camera recording the video. A higher FPS results in smoother video. If the FPS is set too low, the video may appear choppy.
Why won't the night vision turn on my Defender DVR camera?
If the night vision on your Defender DVR camera will not turn on, it is likely because the sensor detects sufficient light. Night vision activates automatically when the sensor detects a lack of light. If your cameras are in a space with too much light, the night vision will not engage.
How to stop Defender 21000 DVR hard drive filling up too quickly?
If the hard drive fills up too quickly on your Defender DVR, consider lowering the video quality to reduce storage consumption. Also, if you're using Schedule Record for 24 hours, the hard drive will fill up faster. Try switching periodically to Motion record.
Why does my Defender DVR keep beeping?
If your Defender DVR beeps continuously, it might be due to video loss, hard drive issues, motion detection alerts, or insufficient hard drive space. Ensure all connections are secure and that the DVR is in a stable, undisturbed location. Also, try disconnecting and reconnecting all camera connections to ensure they are properly fitted.
Why does my Defender 21000 ask for a password for everything?
If you are prompted to enter a password for everything on your Defender DVR, the password enable feature is likely set to ON in the system menu.
Why Defender 21000 DVR remote control is not working?
If your Defender DVR remote control is not working, make sure the batteries are installed correctly and that you are pointing the remote at the IR sensor. Point the IR Remote at the camera lens and press a button. You should be able to see the IR LED flicker through the DVR monitoring device. You may also want to try replacing the batteries in the remote.
General| Video Output | HDMI, VGA |
|---|---|
| Remote Viewing | Yes |
| Video Compression | H.264 |
| Motion Detection | Yes |
| Recording Resolution | 1080p |
| Maximum HDD Capacity | 6TB |
| Mobile App Support | Yes |
| Channels | 4 |
| Hard Drive Capacity | Up to 6TB |
| Operating System Compatibility | Windows, macOS |
| Network Connectivity | Ethernet |
| USB Ports | 2 |
Customer support contact information and policy for assistance before returning.
Details regarding the product's one-year warranty coverage against defects.
Specific conditions, limitations, and exclusions of the product warranty.
Information on default username and password, and security recommendations.
Steps to safely power on the DVR unit.
Initiates the search for previously recorded footage.
Configures camera display settings like names, positions, and visibility.
Defines areas on camera feeds to exclude from recording.
Configures recording parameters for cameras, modes, and quality.
Configures recording schedules based on time or motion detection.
Sets up continuous or motion-triggered recording schedules.
Adjusts mainstream recording quality parameters like resolution and FPS.
Accesses menu to search for recorded footage by date and time.
Guides on searching and playing back recorded video by date and time.
Views a list of recorded events, allowing filtering and backup.
Instructions for backing up footage to external devices and conversion.
Configures network settings for online viewing and connectivity.
Step-by-step guide to connect the DVR to a network router.
Explains how to locate and record the DVR's IP address for network access.
Sets up Dynamic Domain Name Service for dynamic IP addresses.
Configures email notifications for events like motion detection.
Guides on manual network configuration and port forwarding.
Troubleshooting steps for connection issues and browser problems.
Instructions for downloading the ClearVu mobile application.
Steps to add a DVR to the app using a QR code.
Steps to add a DVR to the app using its IP address.
Configures alarm settings, buzzer notifications, and email alerts.
Manages hard drive and PTZ camera configurations.
Erases all data on the DVR's hard drive.
Erases all data on a connected USB drive.
Configures system-wide settings like date, time, language, and protocols.
Adjusts date, time, language, and DST settings.
Synchronizes DVR time with internet time servers.
Manages user accounts, passwords, and permission levels.
Restores DVR settings to factory defaults.
Procedure for safely powering down the DVR.
Configures event notifications and alarm settings.
Finds and plays recorded footage by date and time.
Views a list of recorded events, allowing filtering and backup.
Controls for viewing footage directly on the DVR.
Instructions for installing and using playback software on a computer.
Steps to access the DVR via online viewing software and login.
Viewing live camera feeds through the online software interface.
Searching and viewing recorded footage via the online interface.
Adjusting DVR settings remotely through the online interface.
Remote recording configuration and schedule management.
Remote network settings management.
Remote configuration of email notification settings.
Remote management of motion detection alarms.
Troubleshooting steps if the mouse is unresponsive.
Troubleshooting steps for remote control issues.
Tips for managing HDD space and reducing fill-up rate.
Resolving issues with scheduled recording not functioning correctly.
Tips for improving choppy video playback quality.
Troubleshooting steps for missing camera feeds on the monitor.
Steps to recover or diagnose lost video footage.
Troubleshooting recording issues when images are visible.
Resolving problems with the DVR obtaining an IP address.
Troubleshooting missing network information on the DVR screen.
Troubleshooting remote viewing using an external IP address.
Resolving issues with remote internet connection to the DVR.
Troubleshooting browser freezing and playback issues.
Improving choppy video quality during live online viewing.
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